This company persists on treating their employees as if the they were sweat labor workers they subject them to working conditions that are intolerable being that they do not supply the employees with a satisfactory working conditions meaning the stockroom employee's in the summer are subjected to 100+ degree weather and also in the winter temperatures reaching 0 degree mark this is not a tolerable working condition also the pay scale for employees and the hiearchy for the employers pay scale may also be questionable taking advantage an dissolving positions to pay their employees a lower wage I do believe even in Idaho they have a fair wage act and emplyees should be paid based on experience and job position and not have have a position just completly disappear overnite these are just a couple of examples of situations I have personally witnessed

I had a very negative experience with Forever 21 merchandise. I contacted customer service to no satisfaction. I contacted the Better Business Bureau, who contacted Forever 21 three times with no response. Now, I am posting public complaints to warn consumers about their blatant disregard for consumer concerns. I will also elevate this to local Consumer Affairs.

Forever 21 is a terrible company that doesn't care about its patrons, offers poor quality products, and features a stingy return policy that is dissimilar to many of their competitors. These stores are flagrantly peddling garbage to the public, knowing full well merchandise will fall apart or shrink beyond recognition within a couple months of purchase. I will never shop at these stores ever, and this company has gained a negative referral forever.

CONSUMERS: Spend your money elsewhere. There are too many authentic, quality businesses closing that actually care about their customers. Let's help close the doors of the ones who really deserve to be out of business, such as FOREVER 21.

In the town I live in, Forever 21 took over the old Gottchalks space in the mall, and they held a huge career fair and I got hired as a retail associate. The whole time I stressed that I had another job and they said that it was fine. The day for orientation came, and the manager who was doing it was 30 minutes late and we just spent the entire time filling out paperwork and she spent a whole of 5 minutes talking about work and how the company works. Bad sign #1

Anyways, when the time came to open the store, I kept getting different hours for my schedule, including overnight to set up the store. Bad signs #2 and 3. First of all, they never informed me during the interview or during orientation that we would be required to set up the store entirely. Secondly, when I informed the manager who contacted me that I couldn't work one day because I had to work at my other job, she seemed very angry, and said that there was no other shift I could work to make up for it (yeah right). Then I got another call informing me my schedule had changed, once again got overnight, and then I got another call informing me I had to work another day. Bad signs #4, 5, and 6. I told this manager (I talked to three different managers, by the way) that I was 100% unavailable to work Wednesday and thursday since I was going to be out of town, and he said that it was fine. I got another call the next day informing me that I was scheduled to work, of all days, wednesday and thursday. I told this manager (the third one by now) that I told the other manager I was unavailable those two days, and she said that since I put "open" on my availability, I had to work. She just didn't understand that I was going to be out of town and requested the days off. Bad signs #7 and 8.

So I started arguing with her a bit, asking if they could work around my other work schedule (the job I already had upon applying), reasoning that my manager does the schedule 2 weeks in advance and she said that they don't work around other schedules. Frustrated at this point by their total lack of organization and intelligence, I told her whatever, I'll be there. Bad sign #9.

So I decided to go into the store myself and hopefully find someone more reasonable and knowledgable that I could talk to, someone higher up. And unfortunately, that didn't happen. I talked to an older woman who was busy doing paperwork and tried to be as nice as possible, stating that I am getting frustrated because my schedule keeps changing and I have another job that they won't work around, and she told me flat-out "We don't work around other schedules. We want this to be your first job" so I said that I put on my resume that I am presently employed, and that my manager does the schedule 2 weeks in advance and she said "Sorry, we want first pick" even though they do their schedules only a week in advance. Ridiculous. Bad sign #11

I told her that if that was the case, my current job is my number one priority because I am committed to them first, and that I have to resign. She looked at me and said "So you're resigning?" DUH! She then wrote my name down on a piece of paper and said Ok then! She just didn't give a crap that someone just quit. Bad sign #12

It didn't end there. The next day, I got a call asking if I was going to show up for my next shift. I said "Seriously? You're asking me if I'm going to my next shift? I quit yesterday." I was so livid, and she had no idea that I quit. Bad sign #13.

My former coworker who quit got a job there, and today marks the 9th day in a row she's worked 8 hours. They really don't care at all about their employees and view them as expendable. Don't work there, and only do if you're desperate. Their stores are run by a bunch of bitchy girls in their 20s who are on a power trip.

I emailed the following letter to Forever 21 . I am not hopeful for a positive resolution based on what I have read and if so, they have lost a customer and I will spread the word.
"I am writing because I recently had a terrible experience with not only your merchandise but also with a store manager.
On July 9th I purchased a shirt from your Newmarket, Ontario Canada location (located in the Upper Canada Mall). I didn't try the shirt on in the store, I just picked my size and paid for it. I didn't wear the shirt until July 11th when I had the shirt on for about 45 minutes when I realized there was a hole where the material had torn apart underneath the armpit right along the seem. After further inspection of the shirt I realized that almost the entire seem was like this and that the shirt was basically ready to tear upon purchase. I went on vacation for a week otherwise I would have returned it the next day. Today (July 19th) I went back to the location, explained that I had the shirt on for about 45 minutes before I realized it was ripped. I wasn't demanding my money back, I wasn't even being rude...I didn't even go in expecting an argurment because I assumed the situation was so obviously in my favour that of course I would be able to exchage it or receive a store credit as I shop at Forever 21 often and know that it's exchanges and store credits only. The manager, whose name I unfortunately didn't think to get until after I left the store, promptly and without listening to my story sharply advised me that because I wore the shirt there was nothing she could do. I explained that I didn't even leave the house before I noticed the rip and only had it on for a short period of time. She repeated again the store policy preceeded by "the receipt clearly states that...". It was completely rude and arrogant. She even walked away from me after she said it! So I told her "obviously you stand by your merchandise then?" at which point she stated yes, she did.
I am completely disgusted by my experience today. As someone that frequently shops at your store I feel like I have no rights and was completely taken advantage of. If this is your policy then would my rights not be void upon trying on the garment in the change room? I have technically "worn" it at that point, right? I could easily have lied and said I didn't wear it but I truly didn't think that I would be turned away because the shirt was VERY obviously faulty. Where does this end? Would I now have to analyze ALL merchandise purchased at Forever 21 for any hint of rips or tears? This seems pretty extreme but it also seems that this managers actions were pretty extreme considering all she heard was that I tried the shirt on at my house and saw it as an "out". Pathetic. Is your company SO willing to lose a customer over a $15 shirt? I know $15 is not alot of money but it is simply the principle of the matter...Especially given that I probably would have used the credit towards something that cost more. I know that I am only one customer but I will make sure that I have a voice. I feel completely taken advantage of and I hope that you will do right by this "one customer" so that I can tell people that Forever 21 stands behind their merchandise and value their customers instead of the opposite. I'm not asking for more than what I paid for...Not EVEN what I paid for. Please, do the right thing."