I have been calling/emailing to their service center and compliance department but they are rude and indifferent to this problem (caused by the sudden widening of spread of bid/ask of silver-to-dollar XAG/USD) that lost ALL my money (over $1700 of balance) of just 1 min-lot of silver at 6:51:51pm EST.
I had a limit order that sold short after silver had fallen to $43.81 just 30 seconds before the liquidation.
They said the spread suddenly changed from about 20 pips (i.e. 0.20 which is already very large,
equivalent to $100 of commission since it is 500 ounces of silver, normally spread is about 6-7 pips) to
over 300 pips meaning they liquidated my position by buying back at $47.02 (when the bid was about high $43- low $44 level). They do not admit there awas any problem with their trading system and quoting.
I was watching the 1-minute chart and quote and never saw silver spiked up over $44 at that time.
I was very unfair since they ripped off huge amounts of money at their will, we lost all the money and all the
confidence in trading with them and ever since. I am going to find an attonery to sue them.