My name is Chonya Hanna, I am an ex employee of FSNB in Rockingham, NC. and my complaint is from November 10, 2009. I recieved a check in the mail from the Apollo Group, and I went into the branch to deposit it, and while there, I opened a new account because my previous one was closed due to inactivity. but when I was being "trained", I was told that an account was not to be closed except on a zero balance. I don't recall the exact amount, but I think it was like 80 some odd cents. but anyhow, that was not a zero balance. then I was told that Iv'e been charged some fees. but that is not what I have the problem with my problem came when I was told that my mail was being returned to the Post Office because of a problem with my address. but this was/is puzzling to me because I have lived at this address for Two years. I recieve all my other mail. and I thought, how is it that after I left the bank my statements were being returned to the Post Office? I just can't figure that out. so then I called and talked to a number of people, and they couldn't help me so then I spoke with Ms. June Kelly, and she told me that as an employee, I should have noticed that my mail was being returned. I was like well how was I to know that, when I couldn't see my own account, and not only that I even did some transactions with various tellers, and not one of them ever told me that my mail was being returned to the Post Office. Hmm.
My only problem with this whole thing is if my mail was being returned, how was it that I was able to recieve my CERTIFICATE from where I paid off my loan? Hmm. I finished paying my loan after I left the bank. so how did that happen? I figured that at the request of the bank was the only way my account could be closed. but if any one can answer this riddle, please feel free to contact me. that's if my address is still on file?