On 5/12/08 I traded a 2004 Ford Explorer at Fort's Toyota of Pekin Illinois for a 2008 Prius. The sales manager noticed a possible problem with the AWD system on the Explorer and offered me a low trade in value due to possible needed repairs, however I was asked if I had an extended warranty which I did. I offered to hold off on the trade and have the Explorer checked which they convinced me not to do, saying it wouldn't make a difference and that they had a waiting list to buy the Prius if I didn't want to trade now. I traded and without my knowledge or consent they had the Explorer repaired at Uftring Auto mall under my extended warranty on 5/22/08 (ten days after the trade) Ryan contract # BY52989 which is nontransferable to any entity in the business of selling or leasing motor vehicles. This action voided the $539.45 refund I was due on the unused warranty that I had purchased at Uftrings on 7/11/05 when I bought the vehicle. I managed to obtain a copy of the fraudulent repair invoice #FOCS387501 dated 5/23/08 by going to Uftrings and telling a cashier I needed it for my records. It was done in my name using my personal information as if I had brought it in for the repair and warranty authorization # 08243952 had a check sent to Uftrings for $1267.24 to cover the repairs. I sent a local police officer to Uftrings with a copy of the invoice and they sent me two warranty refund checks totaling $539.45 on 6/10 & 6/19/08 and they claim to have returned the warranty check (I contacted the warranty company). Fort's was then billed for the repairs and sent Uftrings a check #060889 on 7/21/08 (the same day they were required to respond to the Illinois Attorney General's consumer fraud division on file case # 2008-CONSC- 002215190). Quote from letter on file from Fort's sales manager Ben Weaver 7/21/08 "They (Uftrings) informed us that the vehicle was covered under the customers' extended warranty and there would be no charge for the repairs." A response from Uftring CFO Kirk Johnson in a letter dated 8/25/08 quote "Fort's Toyota Of Pekin brought the vehicle to us to repair under the customers extended warranty. We mistakenly relied upon the representation that Fort's made to us that the customer had approved this transaction." Fort's hasn't even as much as apologized and Patrick Fort keeps claiming I told them there was a tire problem. How would he know? He has never responded to me and left all the dirty work to his minions. Patrick Fort continually claims that it was their intention all along to pay for the repair when the written and documented proof is on file with the Office of the Illinois Attorney General and I also have copies. Unfortunately Tazwell county states attorneys office won't do anything. They should at the very least be fined. I would have been put in jail for identity theft and deceptive practice if the tables were turned. Corporate Toyota also has done nothing. Toyota and Fort's should both be ashamed!!