Quite easily the WORST on line shopping experience I have ever had. Dreadful customer service - website said shoes were 'in stock', they charged me £6 for 'next day delivery' over a week later I still had no shoes. I made three phonecalls to customer services to chase the shoes, as I needed them for a function the following weekend - each time they said they would call me back to let me know what was happening and they didn't. Finally I cancelled the order and was assured that no charges would be made against my credit card. Over a week later, I get an email saying the shoes have been dispatched; I call customer services again, explaining that I had cancelled the order - in a nutshell, they said 'too bad' and told me to return them upon receipt. I returned them - costing me another £12 - then a week late I get an email from them saying they are charging me £25 for re-stocking the shoes. I told them I was not happy with this and, to date, so far I have heard nothing. I have not received a refund. I have no shoes and no money and am an additional £18 out of pocket on postage. I have spent nearly £300 and have absolutely nothing. Since then, I have read of other people having a similar experience with this company. This was an absolutely dreadful experience from a company that boasts on offering "a 5 star shopping experience".

Forzieri stole $550 from me. I ordered a bag for that price, returned it within 10 days and they never refunded my money. They told me that they didn't receive the bag. Unfortunately, I cannot claim insurance on the bag with the post office, because Forzieri advised me to declare the bag at 10 Euros only to avoid duty and customs when it enters Italy. Only afterwards, I realized that that information does not make sense. Why would I pay duty and customs on a bag that is being returned to the country of origin? It looks like Forzieri simply took back the bag and did not refund my money. Either that, or it got lost in the mail, and Forzieri takes no responsibility. In that case, however, they should not advise their customers NOT to insure return packages! I think this company is operating with illegal practices.