Purchased a Nikon D200 from Fotoconnection. Sold an expensive aftermarket warranty extension. The company does not exist! After the camera was paid for I could get no assistance from Fotoconnection.

I had a very bad experience with FotoConnection.com . I placed an order for a new Sharp 32" HDTV on 12/19/2008 and received it on 1/2/2009 (after 15 days). The driving distance between Brooklyn, NY and my house in CT is 1 hour. The box looked very suspicious for a brand new TV. There was no indication on the box what is inside, except the word "sharp". I called Sharp USA Inc. and gave them a serial number for this TV and they said that this is a REFURBISHED TV. So, I paid for a brand new TV and received a refurbished! This is simply called "Consumer fraud".

The FotoConnection.com agreed to do a full refund for me. Be very careful with this company because something similar could happened to you too.

On 11/23/2008 i was browsing on their website and found a camera that i wanted to buy. That specific webpage clearly stated "order before 3pm 11/24/2008 and choose 2 day shipping to receive order before thanksgiving". This camera was a surprise and i wanted it to be a thanksgiving surprise. The next day 11/24/2008 i receive a call saying they wanted to confirm my CC information. Then the upselling started, telling me that the battery that came with only lasted 20 minutes, etc... and basically talked me into upgrading the battery (which was not necessary i later found out). Then they wanted me to get the largest memory card possible, etc...

After spending the money to upgrade all of those things, i was told that the items would be shipped out that day and i would definitely get them before thanksgiving. The next day 11/25/2008 i get a call in the morning telling me that the camera i wanted was out of stock and that it had to be drop shipped. The charge to drop ship would be $40 on top of the $20 overnight charge. The sales person promised me that i would receive the order before thanksgiving on the 26th and that it would ship out right away! I figured as long as i got the items. $60 wasn't TOO big of deal.

7pm, 11/26/2008 there's no fedex delivery. I call customer service and ask for a tracking #. They said that they dont have it and that they will send it to me as soon as they get it. I asked them about what they promised me and said there's nothing they can do. They said they will get the tracking number and will send it to me after they get it before the end of the day. 8:30 rolls around and no tracking #. I called the customer service number back and asked for my salesperson. The guy said "he's gone, i'm his manager, what can i do for you?". I tried to ask him the status of my order and he says "i dont have access to a computer, call back tomorrow". I told him that i was promised the order today and that tomorrow was thanksgiving. He said "we'll be open! call back tomorrow" and hung up.

I try calling back the next day only to get their automated system saying that they were closed. Same thing i got on the day after thanksgiving.

I end up receiving the camera on Friday 11/28/2008. I'm thinking if i get the accessories today, then i just wont make a fuss. It's only one business day late.

Over the weekend i end up getting a tracking # that cannot be tracked via the UPS website. it says that there's no information on that package.

I call up customer service 12/01/2008 and the guy says "how can i help you?" i explained to him the situation and how i paid $60 for shipping after TWICE promising the item to arrive before thanksgiving. He asks "did you get an e-mail confirming your tracking information?" i said "yes" he then started to yell "So what's your problem? we sent you your items didn't we?" I asked him to stop yelling and then he goes back to a normal voice saying "i'm not yelling". He then says "what's the problem?" I told him the problem was that i was promised twice that i would receive the item before thanksgiving and the website said if i ordered before a certain date, i was guaranteed the item. I not only paid upgraded shipping, but it's been a WEEK later and i still have not received all of my items. Items that they should've had in stock that were not drop shipped! He then goes on to say in a rude voice "credit card processing takes time you know?" Yea right~! 4 days? My card was already charged. I know that it isn't still processing.

He then promises that i will get the items today. and apologizes for the delay. I asked him if he was going to apologize for the way he talked to me? he says "what did i say?"

I did not notice all of the negetive reviews on this company until i searched for them. There are HUNDREDS of bad reviews and they get so many complaints a week it's not even funny. I definitely recommend to stay away from this company. When my items get here, i feel as if they should offer me my shipping charge back. I was promised that i would receive the items by a certain date if i paid $60 only to receive them almost a week later than the promised date. Actually, i haven't received them yet. I only have half of the order so far.

TVsDepot.com is a WEB based organization that is likewise a subsidiary front company extension for " FotoConnection.com " I ordered a TV from this company, a “Sharp LC-37D62U 37" Aquos LCD HDTV television advertised as “New in factory box” for $849.00. Upon arrival the set had obvious damage, and would not function properly when cold. It had a shorted out circuit board that would only function properly when the TV had warmed up fully, usually taking a half hour. I filed a ‘damaged set’ claim with ‘Sharp USA’ as the damaged appeared as it could have only happened at the 'Sharp' factory. They agreed to exchange the set, but only with a refurbished one. I enquired why a refurbished unit and they told me the TV itself was not new but was refurbished by Sharp, in April of this year. The Sharp representative said the word ‘Refurbished’ should be plainly marked on the box just beneath the ‘Sharp’ logo.

After hearing this I then did some further investigating. After further investigation I find that (it was most likely) that employees within TV's Depot (aka "FotoConnection") company carefully cut the first layer of cardboard out where the word 'REFURBISHED" was off both sides of the box with a razor knife, and then covered over the cut out areas with two consecutive "Fragile Handle With Care" stickers (about five inches long each) just immediately below the 'Sharp' insignia on both sides of the box. I have taken extensive pictures, as evidence against this obvious fraud. I also have an open case number with ‘Sharp USA’ where I have documented evidence that the set was indeed a refurbished unit and not a new one.

IF I WERE YOU I WOULD NOT DO BUSINESS WITH THIS COMPANY!!!

Both my father and I wanted a Panasonic camera for $185.00. This company had the best deal with additional 'free' items, shipping wasn't bad either. Monday after the holiday, they mysteriously weren't available and we could 'upgrade to the level of camera' for an additional cost. Even though the website said they were still available. This business of bait and switch isn't legal nor is it good company practice. Then they try to presure the buyer into an extended warranty that they can get elsewhere for less than $25. I will NEVER deal with them again. WE cancelled both of our orders after never getting any email that they were going to be shipped within 2 weeks of placing our orders. They REALLY need to improve their business practices.