Under no circumstance should you purchase a camera from fotoconnection.com This company does a very poor job in customer service. In purchasing a camera it is expected to arrive in prestine condition and all parts. MISSING PARTS should be the responsibility of the company. The company had the audacity to require a restocking fee for return of missing items never sent.

Don't buy from these pieces of _ _ _ _. I read the reviews, and it looked like they were getting better these days, but was I wrong. I got a good deal on the camera, but was talked into buying a Canon battery, with buy one get one free, and some Gogigi high speed memory cards, also buy one get one free. He also talked me into a quick charge for ten dollars. They sent me one Tech batter (9.99), and two Transcend SD cards, which were much cheaper. There was no quick charger. I called, and the first guy said...well you got one battery, and one is in the camera. The jerk then handed me to someone else, who said he would send out the right battery, and the memory cards, to make the deal even. I never received it, and they dont answer my calls now. (they must have the caller ID) . These pieces of _ _ _ _ should not be alive. I plan on going to New York soon, and play on talking to these jerks face to face...I can't wait.

I don't think there is anyway I can put into words how overwhelmingly negative my experience was with this company. They are the reason that people fear buying over the internet.

They called me twice trying to upsell me.

They changed my order.

They changed my price.

Of the two items I ordered, they sent me one, and it was wrong.

They told me I was wrong and that I should want what they sent me.

They told me I should have done my research and that they didn't even stock the item that they sent me.

They didn't send me my other item at all.

After days of calling/asking they told me it was on back order (even though they previously told me it shipped).

They didn't want to return the wrong item or refund me for either when I wanted to cancel my order, telling me they couldn't because they would lose money.

It took me a minute to write this, but it took hours of my time on the phone and weeks of waiting to get here and I still haven't gotten my refund.

I beg you to buy from somewhere else - this the last company on the internet you shoudl be supporting.

On 6/1/09 I placed an internet order with fotoconnection.com, for a digital SLR camera with a specific lens. The total cost was ~$1000. The next day a salesman from the company called me to confirm the order. I confirmed it. He suggested I buy a better lens, some accessories and a warranty. I declined to do so. He said the order would be shipped out immediately and that I should receive it in 7-10 days. I complained that the promotion with the camera stated that I would get "free expedited 3 day shipping". He said that was true, and that he was sorry for the mistake. It has been 11 days now and I have not received anything. I went back to the website, to my personal account. The account stated that once the camera was shipped, a tracking number would appear "in the box" and would also be emailed to me. The box was empty and nothing has been emailed to me. I contacted my VISA credit card company and nothing has been charged to my card.
I am about to go away on a trip and need that camera in a few days. Clearly I will not be getting it. Please pass on this info about Fotoconnection.com.

Sincerely
Daniel Goodman, MD
Redding, CA

I called to order a Canon 50D camera. It was confirmed to be in stock. I was told to order it on line. I did making copies of the web pages with full product descriptions and the order page. In about 2 mins after the order was placed I got a call telling me they received the order and would I like a battery as the one that comes with the camera lasts 10-15min? I have the same battery in an Canon 20D and know this to be a lie. I said no thanks. Then I was told this camera is the foreign plastic body and would I like to have the USA magnesium body? I said they only are magnesium and there are not 2 different types. So I will take the USA model as this was what the website said I ordered. They said I would have to pay $200+ more to get the USA model. I said I ordered this model and would not pay more. They said I would have to pay more, so I told them to cancel my order and that I better not see any charges to my credit card. They said fine. I hung up and within 30 sec's they called back to ask me if I would still like the full USA model and now it was at my original order price. I said fine. On my order I commented that I was paying for the fast shipping time and was expecting to have it in 1 week at the latest.

I called on mon 3 days later to add an item but they did not have it so I said fine forget it. I then asked to know when my camera would ship? They said they did not have it in stock. They did not know when they would have it in stock so I would have to wait. I then reminded them that when I ordered it was in stock and that the comment section of my order had my expectations spelled out. He was sorry but they were out of stock. I then told him to cancel my order where he then told me I would have to pay $300 more to get this camera from B&H. He said I got a great deal so why would I want to cancel? He then said If I was willing to I could get it in 3 days from him for $250 more. I then said so what you are saying is that you do have it in stock you just don't what to honor your sale to me at the agreed upon price? I told him to cancel and send be an Email confirming my canceled order. They did in about 1 min.


These guys are out right liars. They use bait and switch tactics and will lie to hopefully get you to pay for the things that come with the camera. They close on Saturday most likely due to religious beliefs. What hypocracy.
If you buy from these guys you are asking for trouble.