My car was struck by a person insured by Founders Insurance. A claim was opened and I was told to go to a repair shop authorized by the company. This repair shop did not seem reputable. I tried to tell them about the damage I was concerned about but the shop seemed intent on making excessive repairs. Without ever interviewing the driver, Founders said that they were denying my claim. After 4 weeks, I finally had a manager get involved in the process. They have provided no proof of investigation. They only left a message on my voicemail stating that their client did not hit my car, but if they did hit my car, it must have been due to my making an illegal turn. Clearly, this company is engaged in fraudulent practices. Iam forwarding my complaint to Attorney General's office for investigation.

On April 5, 2009, our church van was hit by a man who is insured by Founders. Initially I spoke with a Juliette Romero. That was on May 29th. Since then I have been unable to contact anyone except a voice mail. I'm positive that no one is interested in returning our calls. We were sent to a repair shop, pictures were taken, and nothing has transpired since then. I even called the repair shop to inquire about our claim. We were not surprised to discover that no action had taken place on there side either. How do companies who exercise these types of practices stay in business. To date we have submitted 56 calls to Founders without response. The frustration is mind boggling. To recall a phrase from my days with DOD " Companies such as these should be dealt with with EXTREME PREJUDICE. Total annihilation is suggested but as a Christian I will leave the situation in the hand of the Father. After all it's his van.

I was in an accident december 3 i live in a busy street and backed out and got hit. This was during the day . The company refused a rental car. There adjuster wanted to put on junkyard parts on 2003 jetta they said it was the law. After further investigating it was not the truth. I continued to drive eventually the car became uncontrollable. The car in fact was unsafe, but I was forced to drive the vehicle. On a snowy morning I was leaving work and hit a pole head on--due to the uncontrollable car-steering was gone.--had i left the parking lot and that not happened then I work on a busy a road the accident could have been fatal. This accident could have happened at anytime to anyone with my family in the car or someone else's family in the car. This company has not yet settled now 3 months now since the first accident. I am still making car payments now 4 payments and counting. No vehicle now, I signed over to them. Just wondering when they will pay off the accident. So I can get a new vehicle and move on with my life, and a new insurance company.

Founders Insurance Co.
1645 Birchwood Ave.
P.O. Box 5100
Des Plaines, IL 60018
(847) 768-0040

On the evening of Friday, September 9, 2007 in a parking lot in Elgin, IL., a vehicle insured by the above insurance company struck our parked van and fled the scene. Including myself, there are two eye witnesses to the accident. The license plate of the offending vehicle was recorded and immediately reported to the police. Within minutes, the Elgin, IL Police Dept. tracked the plate down to a nearby residence where they discovered the vehicle parked in the owners' driveway. Upon further investigation by the police, they talked to the passenger of the offending vehicle who was at that residence and he admitted to being in the vehicle at the time the driver backed into our car and drove away. However, he claimed he only knew the drivers name as "Jesus" and that he had left minutes before. The police also discovered that the registered owner has a suspended drivers license. Neither myself nor the other eye witness could identify who was driving the vehicle that struck ours.

We reported the incident to Christina Kane at the above insurance agency when they opened on Monday 9/12/2007 and filed a claim to repair the damages caused by their insured clients' vehicle. The above insurance agency had requested copies of the police report and a letter stating the events of the accident. This alone is odd because any insurance agency can obtain police reports of their insured themselves. Later, they had also sent us a Founders Insurance form to fill out that resembled a police report. Some of the information they requested was our Social Security number, our insurance policy number, our coverage type, our deductable and where we worked. Needless to say, we did not give them that information as they have absolutely no relevant need for it. We have taken our vehicle to the body shop that Founders Insurance Co. suggested for an estimate. The recommended body shop seemed shady and had a large calendar with scantly clad women hanging in plain sight of the customers. I will say that my wife was uncomfortable with the establishment.

It has been over three months and in excess of 10 phone calls have been placed to Founders Insurance Co. checking on the status of the claim. When they actually returned our calls, each response has been that "they are still investigating it and can not reach the owner". To this date, absolutely nothing had been done to pay for the damages caused by their clients' vehicle. We have also filed a complaint with the BBB, The Illinois Division of Insurance and Professional Regulations, and the Des Plaines, IL. Chamber of Commerce.

It is in our opinion that Founders Insurance Co. is clearly avoiding paying a claim in their hopes that we would have our highly reputable insurance company take care of it. Regardless of who was driving the vehicle, the fact of the matter is that the vehicle that Founders Insurance Company insured, struck our parked vehicle in plain view of two separate witnesses and fled the scene. This form of business practice is fraudulent as far as I am concerned and should be eradicated from the insurance business.