I orderd 2 pair of mens nike shoes as a gift for my son. the website says guaranteed deliver in 7 days, it was more like 20 days when he got his shoes. than should i have been surprised, the entire time i was talking to support tech, named angela, aka chen, aka the stockman, aka the manager i could never get a tracking number. i have over 6 hours of emails in one day trying to get an answer. now the shoes arrive, they were not even what was ordered. now since nov 1, i have been trying to get resolution, and the website states refund or sattisfaction guaranteed. well nothing is done its the same run around from the same person who claims to be so many people. i will be glad to attach the saved conversations where this person says "be patient" "we will contact you as soon as we find out something" its the same thing. i want resolution and its going no where. don not buy from this company if you want satisfaction or guarantee of order. you will go in circles and get the same assinign remarks. poor customer service, poor sales and obviously not concerned with their buisness sales.