Fox Rental Cars

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Category: Automotive

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United States

Fox Rental Cars Reviews

JenSSF May 26, 2011

Terrible customer service!

After trying to contact Fox 6 times about being over-charged, I received 1 response months after that asked me to call stating what the issue was. I'd already contacted them 2-3 times prior to this message explaining the issue in great detail (including customer number, confirmation codes, dates, etc.). So, I AGAIN gave the info and have yet to receive a response 3 months later. Their customer service is pathetic and I'm disgusted with the situation. I'll GLADLY pay twice the money to another company that will actually treat me as a valued customer with dignity and respect.

Ing73 May 3, 2011

Rents cars that don't lock

Fox rental car in Denver gave us a car that had electrical problems. The doors would not lock with the key-less entry. We had 2 bags stolen because we thought the car was locked. When we returned the car, 3 Fox employees told us there has been electrical problems with the Hyundai Elantras.

I spoke to the manager, Mitch Osborn, he told me that there is nothing wrong with the cars. I spoke to his manager, Lisa Curtis, who was very rude and would continually interrupt me as I was explaining the situation.

They are renting cars with known problems.

DO NOT RENT FROM FOX!