I wish I had looked into complaints about this Willowbend Pet Boutique before I purchased anything. I bought pet shoes as a Christmas gift and was told I could return them for a smaller size which I did do the following day. Sales person told me she would order smaller size and they would be shipped(shipping was additional $10) to arrive in 7-10 days. Three weeks and numerous phone calls later...no merchandise!) Manager Michelle has cited 2 ship dates but never has a tracking number available. It's incredible to see that the store has conducted business like this for such a long time.

These people run a scam to "sell" you something as an order, and then you never get what you ordered. Of course they don't do refunds. Michelle Lamont Petit is the owner and was completely unreasonable and immature. She laughed when I told her I wanted a full refund. She obviously has no customer services skills.

Customer service is horrible, all the owner michelle does is bug and bug and bug you until you have finally told her to bug off she insulted what I was wearing and also my friends. We are all 16 so we were really confused why this woman was being so rude. I wish their was a new owner because I would shop there if michelle wasn't.

I WILL NEVER SHOP AT THIS STORE IN WILLOWBEND AGAIN!! THEY TRIED TO PULL A FAST ONE OVER ON ME!!

I purchased a size medium dress for my dog on May 19th and wanted another for my daughter's dog. They said they would order it for me. That sounded good. Not until I got home did I realize that I had already been charged the full price of the special order. I wait over 2 weeks and no call from the store. I call them and ask when to expect the dress since I had been told within 2 weeks. Answer--Uhhhhh, soon? I complain that it has been over 2 weeks. The next day I get a call that the item has arrived, so I go and pick it up. I get it home, try it on my daughter's dog and it is too small. I notice that the size tag had been removed by the store. I go to return it and bring along the previous one I purchased to show they ordered the wrong size. Uhhhh...we can order the right one. And wait another 2 weeks? Yes. I would like a refund since YOU made the mistake. NO REFUNDS-- served up with snotty attitude. Never mind, I'll take the store credit. My daughter notices that a small is missing from the store floor[we had been in a few days earlier]-- we realize then that they tried to pull a switcheroo--Take off the small tag and pass it off as a medium.

This really ticks me off. I have spent lots of money in that store. If this had been a gift, the person would have been stuck with the wrong size. Totally deceptive. They should have refunded my money since it was THEIR mistake!!They either never sent in the special order or can't get the item anymore. Either way, I should have gotten my money
back.
Maybe this is the way they make a profit. Special order without telling you that they are charging you for it and then hoping you never call and insist on getting what you have already paid for.

I WILL NEVER SHOP THERE AGAIN!! THERE ARE OTHER DOG STORES IN PLANO AND ONE IN FRISCO. PLUS REPUTABLE ONES ONLINE. DO NOT PATRONIZE THIS STORE.