FPL abscess power they have simply because there are no alternative service providers for electricity to our homes. They have horrible customer service and when there is a problem or issue they do not call the customer refuse to tell their customers a time frame of when they will be available to come out simply put they are abusive to their customers because they know there are and will be no repercussions to their actions.

We are a young couple living in a gated community for 7 years now. Out of no where our electric bill for the month of February 2011 was ridiculously high. I mean it trippled for no reason. We have had no change in lifestyle, appliances or use of. We called to let FPL know their was a conflict/ mistake on our bill. They had no managers available and stated if I had bill averageing this woul dnot happen - (think what they ment was -you would not catch us). Anyway FPL did send out a rep. The Rep ran test at our 3bedroom home, no gas for 2-3 hours. FPL Rep found nothing wrong according to the report she left us. But the next day, we noticed the outside meter had been changed. So i called FPL back - FPL still denies that anything was wrong and want us to pay the $500.00 + bill when this time last year (+ the previous 5 years we looked up on their records ) that it was only $180.00. WTF - not like we can leave them and go to a competitor. FPL is it. they make all the rules. they say that our bill is correct and we can not do anything to fight even when FPL can not supply a reason. that is bull! i am soooo angry with this company. I have never missed a payment, or even been late on a payment in 15 years. FPL does not even want to discuss it with me and come up with a reasonable solution. WHy>? change my meter if nothing was wrong?

I have been a customer of FPL for over 20 years. Back in 2008 I was late on my payment and too got a bill for an additional deposit, at that time I did not even have the option of setting up direct debit for my payments, I had to pay and that was it or risk having my power turned off, so I paid the additional $460.00 deposit. Today, 3 years later, I get home from work to find a dis-connect notice on my door stating that my power had been turned off. Now I admit I am not the best at paying bills, however I never have had my power off for non-payment before in over 20 years, I go to my online banking and I show that a payment was made to FPL just 2 weeks ago, I call FPL and am told that I still had a past due balance of $26.00!! I pay the bill immediatley and then I am told that it will be within 24hrs that my power will be turned back on. You know I dont have a problem with them shutting my power off for non payment, If I over-looked something and didnt pay the full amount then fine, I just don't think it is very fair that I paid immediatley and I have to wait up to 24 hours to have my power restored. I have small childern and my elderly mother lives with me, the FPL agent said "Well maybe you can go to a neighbors house" I am completley outraged, you make me pay a $460.00 additional deposit and then turn my power off when you have my $ just sitting there. Why don't they take the $ out of the deposit and make me pay it back, or have a faster turn around if you are going to dis-connect power, but to make their customer go without power for 24 hours is out-rageous!!! And of course I have no choice but to stay with them because they are the only power provider. It is un-fair, un-ethical business and there is nothing we as consumers can do about it, This is how they treat their customers. It is just outrageous and they get away with it because we don't have a choice. I wish someone would do something about how they treat their customers. If I had an account anywhere else for over 20 years and was treated this way I surley would close my account and move on to another company but with FPL we don't have a choice and all we can do is complain on a board like this that is still gonna get us nowhere. I called the phone # that was in another complaint on this board and it wasnt even a good phone #. What are we suppose to do?????????

i have been living a year and a 1 month in low income apartment with my three kid and unemployed.. with a chronic asthmatic 6year old a 5year old and 1year old i have my bill is more then $250 a month. i don't know why cus the AC don't even work. when i move in i had to pay $790 to get my light on that was Nov 2009 sense then i have paid 3 more deposit of 528..sometime around July my payment was late but they turn my light off they told me i had 7 days to pay it or my account would be close my payment when in on the 5th day they came in turn my light on the same day i pay my balance . 2 week later they came back to turn my light off cuz i didn't have a account with FPL so i had to pay a new deposit for my light to be turn back on and all they said was that it was a mistake of thiers but that i still needed to pay .. the last time was at the end of Sept i had my light off for more then a month and had to pay $1091 to get my light back on. the day i got my light back on they told me my account was on $o balance. the day after thanksgiving i receive a new bill with a past balance of $318 from Sept 30, 2010 to Oct 29, 2010 and that was the month i didn't even had lights on that i was staying with friends ...and my meter haven't even been read an didn't even have a meter in the box outside...on Dec 1 another bill came in with a past balance of $318 and a new balance of $263.16 ..i don't know whats going on but i know this is wrong and that i am not the only person going thru the same problem... if u have any information please email me at [email protected]

I received a letter from FPL today advising me that they are attaching a relative's old bill (approx.$1400) to my account (which has never been late) because they believe that I lived with that relative when she held an account with them. Ok, first of all, I did not live with her. Second of all, even if I did, why am I responsible for her electric bill? I never signed anything admitting responsibility for anybody else's utility bills. I really want to know if this is legal. I know they have an army of corporate attorneys telling them that this is fine, but is it really? Even if it is legal, has anyone at FPL ever heard of business ethics? Why would I pay somebody else's electric bill? I'm not santa! They told me that they found my name attached to my relative's address through a public agency. SO WHAT?! In what way does that make me liable for somebody else's bill??????????????? Looks like I'm going to have to hire an attorney. I'd rather pay an attorney that money than FPL!