Wow what a company! I can't even begin to say all the problems I have had with this company. When i first opened up a brand new account, my first account with them ever because I just moved to Florida I had so many problems and it is still to this day almost a year later affecting my account! Instead of putting my new payment into my new account, they put the payment in the old tenants account and claimed I never paid them for 2 months of service. They turned my power off numerous times because of this. When i tried to explain and figure out what happened they would not listen or understand me. All they did was yell at me! I had to pay the initial payment again in cash at a payment center before they would turn my power back on. When i tried to get my first payment back from them they claimed I never paid. I faxed them not once but twice many faxes that showed my billing statements that showed the payment to them. They said that would not be enough and made me fax it over again! After many fights and phone calls with them they still have not to this day refunded me or appologized for what was their mistake. I finally got my money back after I explained to my credit card company what had happened and they disputed the charge and refunded me. FPL has still to this day not refunded me the payment. After 6 months of service they demanded i pay a $400 deposit or they would turn my service off. After negotiating and explaining I did not need a deposit after 6 months where was this coming from, they lowered it to $200 and i still had to pay it. Make sure to always check your bill thoroughly because on 2 months I paid the amount which was sent on the bill statement. Then I was sent letters saying I still owed more money and if i didn't pay my service would be turned off. When i called and asked them what the other charges were for i had 2 supervisors for 3 hours look over the account. I never received a call back and when i called back and spoke with the same person they told me they didn't know. I asked the lady if she would just pay someone because they told her to and when she asked what it was for said i don't know. She said "No i would not!" I told her i would not either and finally they took a $35 payment and lowered it to $20 which i still had to pay even though they still could not figure out what it was from. They are a horrible company! They also just last month after paying every month in full made me sign up for automatic bill payment or pay another $400 deposit. This company makes no sense but you are forced to pay because there is no other electric service provider in Florida. This comapny is down right scamsters and should be subject to litigation. After seeing other people's postings on here of the same problems I don't think they should be able to just get away with it. People need to come together and eliminiate this fraud! We need a class action lawsuit and if we have enough people to come forward we can make this right! Please email me at [email protected] if you have a story or would like to come together to make this right for everyone in Florida. There is no reason for this we need our power but we don't need to be ripped off to have it! Thanks.

South Florida is about to be hit by tropical storm nicole and FPL is out shutting off peoples electricity. I just had a man bang on my door and walk away only to tell me once I answered the door and chased him down that it was too late as he shut off my power he said he could not take my payment at the time and to call FPL I explained to him that I have small childen at home and simply forgot to make the payment i actually had cash and a credit card on me at the time instead he refused my payment and said call FPL u aint gettin power back till tommorrow anyway.

I find this too be inhuman for FPL to do this to a consumer in this type of economy especially when they have monopolized power and lighting in this state they hold the consumer in low regard because the consumer cannot go to a competitor for the same service.

power in the home is a need not a luxury and a company with such a responsibility should at least be respectful to consumers and offer an efficient way on turning on someone power as it easy as it is to shut it off.

FPL's Deposit policies are draconian. They, along with every other company, want to directly bill your bank account. That is their goal. They Asked me, a 20 year customer, to pay a $900 deposit because I lost my job and had to send a late payment. I STILL payed my bill. But the money I sent for my bill went to a 'deposit'. When I called FPL, they wanted the additional deposit balance before applying any money to my bill. Plus, I had 7 days or I would be cut off... In the middle of a florida summer... its HOT and I have a little baby.

The only option was to let them direct debit. Well... NO ONE is EVER going to be allowed to reach into my account without my permission. EVER!!! So I have to come up with almost $1000 in 7 days to keep my power on.

I have never missed a payment in 20 years. I've never been late paying in 20 years. I still got my payments into then, just a little late because I'm laid off from my previous job and the low pay, low skill service work available is barely keeping my family housed and fed.

FPL doesn't care. And its not like I can drop them and go with the competitor... oh that's right, there is no competitor. There is no other option. Just bend over and let them ram you...

And BTW, I met their damn deposit... and now I'm looking at a month where I won't get to eat for spans so my baby and kid will have enough, I can't get my wife her prescriptions (hope she doesn't DIE!!).

I think it is absolutely absurd that FPL is allowed to charge ridiculous deposits and then make you wait to get service. After struggling to come up with a $330 deposit they still didn't turn my lights on yet. Apparently the cut off time is 2pm(which no one bothered to tell me) I paid at 2:30 and i still have no lights the next day. I have 3 small children. Two supervisors later they told me they would connect me by midnight that night and when I called back at 9:30pm they told me they stopped for the day. When I asked if they were gonna call and tell me, yet another supervisor told me no very rudely. There has got to be somebody that can help. I just moved here from NY and this is all new to me. There is no light deposit up there and when you want service they turn it right on.

Last month I called an FPL representative asking how I could lower my monthly electric bill. I stated I had a space heater I brought with me when moving from New York. I read him the information on the unit and he told me if I ran it 24 hours a day, 7 days a week for a month, my total cost would be $135.00. He never asked or mentioned that before turning it on, I should check to see if my panel board could handle the wattage so based on his recommendations, I plugged it in and the room in which it was plugged in blew a double electrical-braker costing nearly $250.00 to get my power to work in a room in my home.

I called FPL and spoke to a claims representative who stated she would look into the matter and one week later she contacted me stating she listened to the recorded call and FPL did nothing wrong. I asked for a copy of the recorded conversation stating I would be more than happy to pay for the cost of reproducing the tape and she stated this is "confidential information" and the only way I could obtain a copy is by a subpoena. Imagine, FPL would rather someone file a lawsuit than to simply charge the customer to purchase a copy of the recorded conversation to hear if perhaps FPL could be at fault.

FPL realizes that it would be costly to file court papers so they win every time however I am going to sue them asking for a jury trial.

It's about time consumers took their ground refusing to allow these giant companies to walk all over us.

If anyone else has had similar problems, let me know.