FPL
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Category: Home & Garden
Contact Information
West Palm Beach, Florida, United States
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FPL Reviews
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tpatch
November 9, 2009
Theft
FPL stole $418 out of my checking account. I was told that if I enrolled in the Automatic bill pay, my deposit would be waived. I enrolled and they used that access to my bank account to take out the deposit without my consent. They won't even call me back and it is impossible to reach a rational person at FPL. What can I do???
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SamK58
November 7, 2009
Fraud
I have an 1176 square foot Villa, have done everything to make it more energy efficient. I feel like we live like bats, however the bill is still $384...Had meter changed to a digital meter so they have to come out personally and read it and not a remote reading, they said they would call prior to their coming over, they left a message on my cell phone on October 27th that they would come out. I waited until the 19th to call and see when he would come out and read the meter, they said it was read on the 27th at 9 am but NO One came out to read the meter. I have filed my second Complaint with the Public Service Commission, FPL used to be a great company, it has definitely gone to ***!!!
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October 28, 2009
Customer Service
FPL is run by scumbags who hire scumbags with no souls to work for them in "customer -DIService." We've been without power for almost 1 month now. We applied for a $600 community agency voucher. FPL took the money and still disconnected the power. "Whoops...our mistake. We weren't supposed to disconnect your service, but we'll need $1, 000 to reconnect it." What the &$^#%? If we had to go to a community agency for help, what makes them think that we have $1, 000 lying around! They then decided that $250 was enough...no, they wanted $500...no, make that $700. My husband had enough and called the PSC who is supposed to help the consumer...BIG BIG BIG mistake. FPL got pissed when he did, and now they refuse to connect the power unless we give them the $1000. We are done here in FL. FPL can take their electricity and shove it up their collective butts...I hope everyone soul-less sorry excuse for human beings that work for them rot in hell.
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jayng
October 15, 2009
Disconnections
Ok so i have read a lot of boards pertaining to FPL domination of electricity in Florida and can see I am not alone in my frustration and anger towards this company...They are
complete bullys with awful customer service and no care or concern as to who they F over to put in lighter terms all they want is there money and they dont care if your
walking around with 1 penny in your pocket they will push you til no end to take that penny away from you. My husband and I are both unemployed and getting by doing little odd jobs to help put food on the table and a roof for our 3 small children whom 2 are asthmatic and require using a nebulizer to receive treatments since they are too young to use an aerosol pump I take complete responsibility not being able to pay my bill on the due date but i do make the payments before the shut off notice comes little do they care they continue to charge me Deposit after deposit regardless of my MULTIPLE calls to them pleading and begging them to please give me a chance and explain my situation I get their standard "I'm so sorrys" but theres nothing we can do to help you we'll refer you to the automatic payment extension line to see if you qualify...OF COURSE I DON'T QUALIFY their requirement for payment extension is 6 consecutive on time billing cycles!!! despite all the deposits i have paid for mind you my initial deposit was a 450!!! their credit rating system is completely BOGUS!! its like they pull numbers out of a hat and whatever comes out is what they charge their customers. So i get disconnected..I drop everything I'm doing take the little bit of money I have saved for my next months rent and go pay them on the phone pleading them please send someone to reconnect my one year old is very sick and needs his treatments this Miami heat and humidity is not helping I have no money to pay for the emergency room deductible if I need to take him to urgent care I get the run around on the phone get transferred to a Supervisor only to be shot down time after time ALL SHE DOES IS SEND ME A LETTER TO APPLY FOR MEDICAL ESSENTIAL WHICH IS SUBJECT TO THEIR APPROVAL...ALL IN ALL FPL IS AN ABUSIVE MONOPOLY SUCKING THE LIFE OF FLORIDIANS MANY OF WHOM ARE STRUGGLING TO MAKE IT DAY TO DAY THEY DO NOTHING FOR CONSUMERS BECAUSE THEY KNOW WE HAVE NO WHERE ELSE TO GET POWER FROM SO THERE THEY SIT ON THEIR THRONE AND LOOK AWAY AND HARM MANY WITH THEIR UNJUST WAYS SOMETHING NEEDS TO BE DONE THEY MUST BE STOPPED WE NEED HELP NOT SOMEONE KICKING US DOWN WHEN WE'RE TRYING TO GET UP!!!
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kmuldoon
October 13, 2009
Deposit Scam
In March of 2007, we moved into our remodeled house, (which was our previous address)and transferred our Fpl service, (with the auto bill pay we had for over 4 years). Not only did they double bill us, their computer dropped us from auto bill pay, which we didn't find out until the power was cut off, in Aug. of 2008. We finally worked it out in Feb. of 2009 and re-enrolled in auto bill pay. But still. the bill was not being paid. Fpl finally realized we had 2 account numbers. Fpl has taken no responsibility for the 2 years of hell. And now, we are being forced to pay a $820.00 deposit, not to mention, we never received a refund for the overcharges in, Aug. of 2008. We need another electric company. If Fpl had some competition, they would be forced to give decent customer service, unlike what we are receiving now.
Unfortunately, you cant reason with a dictatorship.
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RORIE
October 1, 2009
complaint
Hey, for all who are having problem with FPL here's a ph# to contact they will resolve the issue with FPL 800-342-3552. Don't call FPL customer service because they will give you the turn around. Call that number for your complaint.
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Sabrina
September 29, 2009
Awful customer service
I scheduled a transfer for my power to be done on Nov. 6, it is now Nov. 7 at 3:45pm and my power is still not on. Every time I call, the reps including the department managers keep telling that an order has been placed and they will get to me. They assured me this was to be done yesterday before midnight. I called at 2:30p, 7:30p and lastly at 9:30. At the end they said the technician was at my building, but I never saw anyone here. All breakers were in the off position, like they have requested and meter room unlocked. They had my number and FPL knew that we are just 2 floors away from the electic room. Needless to say they cancelled the order and a new order was not placed again until 9:50am this morning, the day after. It is 3:45, and we still do not have power. The crazy thing is that they keep telling us that they cannot contact the technician and the technician cannot contact us!
FPL came to the building yesterday morning and they did not turn on our power. PLEASE HELP! This is not the first time this has happened. Every single rep. must have a script in front of them, because they all say the same exact thing.
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Pankey
September 25, 2009
Contiually charging deposits
Hi My Name is Celestine Sanders i am a single mom of 5 sons and i am also on disability i am writing because i think the practices of Fpl is unfair they have continually raised my deposit i believe i have about 375.00 as a deposit already and they are now asking for 50.00 more dollars that is more than half my income there requiring the reason stated is because i have been late paying a bill but if im late its because there is a struggle why would fpl add to the struggle i dont understand i have lived in other states and have never been treated the way i have been treated by fpl...My service has never been disconnected but they keep upping my deposit...bad practices
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ftw
September 18, 2009
Rate Increase
FPL is once again asking for a rate increase. Meanwhile, they are boasting record profits for 2008 and the frist quarter of 2009. So much profit that Armando Olivera and Lew Haye each received bonuses in the millions (if that gives you any idea what there pay rate is). Part of the increase is to "replace" a 10 year old jet that is in a fleet of three. Mr. Olivera who resides in Miami takes a company helicopter to Juno (FPL headquarters) to go to work. Guess who pays for the fuel? US. At the same time FPL, which won an award for being the most ethical company to work for, treats its union employees like slaves. Lineworkers have one of the ten most deadliest jobs (Forbes article from 8/26/2009). These men are told they have to call a supervisor if they need to use the bathroom. Seems ridiculous for grown men and women to ask permission to use the bathroom. Supervisors return calls at there own convience so they might end up waiting for hours before getting an ok to pee. FPL also put GPS systems in line tucks to keep track of lineworkers. Since the installation of these systems they have suspended and terminated several employees just for stopping to use the bathroom or get a cup of coffee after 16 hours of work putting our power on. FPL says part of the rate increase they say is to make lines stonger and provide cleaner power. My question is if AT&T and cable companies pay for part of the cost of the poles you use, how much more money do you need? All of us in Florida know when there is a hurricane we ARE going to lose power, but I and everyone I know has experienced a loss of power in one of our wonderful Florida thunderstorms. So what the hell are YOU really doing with my money? As far as cleaner power, I suggest Mr. Olivera reads EPA laws. I has seen several transformers that have leaked, how well were those cleaned up?? Taking a helicopter to work does NOT provide cleaner air. Check your carbon footprint you overpaid axe man. Oh, and back to how you treat your employees pray we don't get a hurricane and all these men and women walk off on you. Let's see how many transmission and distribution lines you and Lew can get put up.
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brokein FL
September 10, 2009
fleecing the consumer
Why should FPL be allowed to demand deposit? I have a deposit with FPL for about $560. I owe them $360 and they did not want to give me a payment extension while holding more than $500? They are squeezing the working people dry. And they want another increase????
Maybe it is time to end the monopoly!
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