After 2 weeks found that products still were not shipped, so I cancelled the order. After receiving the refund I found 1 week later that my creditcard was charged again. Sent 5 emails with no response received so far. spent another 4 calls waiting 45 minutes (international calls) but never got the chance to speak to somebody from this company. In the end disputed the charges through my creditcard company. Terrible company, never again !

Was told I could return wrong item 29.75 to fragrancenet.comwhich would be credited to bill me later Sent several emails and unable to reach by phone. Sent letter to bill me later and now told Ihave to fill out a form All I want is my money back This has been ongoing since august

On Dec. 7, 2009, I ordered some Tea Rose perfume, which was to be shipped with in 4 to 7 business days! Today is Dec. 22, 2009, so I contacted Fragrance Net. They said they could not verify my address [even though they've shipped to me before] without the Customer Service phone number from the back of my credit card.

I provided that, then asked why no one had contacted me? I was told that 3 emails had been sent and I had ignored them all! My spam filter clears Fragrance Net and I have received NO communication from them! They tell me it will take 24 hours to verify the phone number then 5 to 7 shipping days before I get my order! I have ordered from them in the past, but I am afraid this my LAST order to them! Providing, of course, that it ever arrives.

I am not sure if the company profile states if they are selling used perfumes or not, ... but they do sell used bottles. I got mine D&G men perfume and the box was wrinkled all over and mostly the pump/plunger what ever that name is had someone else's finger print all over, , and the bottle was not even full.. I mean you can tell just by looking at the bottle it is not brand new bottle. They allow me to return the item minus the shipping fee.. will never but from them..

I was shocked by the cheap prices so i bought some perfume. ive heard other complaints that they send impostor perfumes, but i **THINK** mine is real. However, some shoppers discount made a $12 charge to my phone, shortly after the purchase. If you get a charge under the phone number 800-889-8776, call them up WITHIN 30 DAYS!!! if you do not, they will continue to charge you, claiming that you signed up during your fragrance purchase.

VERY SHADY WEBSITE. WONT USE AGAIN.