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Patricia Chan
November 18, 2010
Failure to deliver products
I ordered over $US 170 worth of perfume from this online company called "FragranceX.com" in July 2010 and I still haven't received my products up till now in November 2010. I sent emails repeatedly to this company but they just kept on asking me to wait and wait. This is a scam.
The only reason I ordered from this company is because they emphasized the fact that international shipping charge is "FREE". Don't believe a word they say because the products never arrive. I lost $170 US dollars in total. So...don't buy from this company!! You end up losing more than your shipping fee.
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Anita Hickok
October 22, 2010
Fraudulant charges on Credit card
I purchased one item on 10/18/10 from Fragrancenet.com. The same day 3 charges appeared on a different bank account from FragranceX.com totalling over $150.00. I have received an apology from FragranceX, but the charges are still pending. The employee stated the charges will go away.
If I purchased something from one company, how can a very similar named company take money from my account. She stated that the 3 orders were going to addresses "all over the country."
That is the nature of my complaint.
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Joey Roberts
July 28, 2010
made 1 order charged me for 2
only made one order but they charged me for two, I have filed complaints with BBB and KANSAS AG, I want to incourage everyone ripped off by this company to report them to the local BBB, and you States Attorney Generals Office, and letsn shut them down, I have advised them of the K.S.A Law on theft, there is no differance from someone stealing and someone depriving me of my personal property, Theft, I called them and they gave me bogus/Fake names the company is a front, I want them investigated for possably funding terriorist.
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Bilgen Simsek
July 10, 2010
not received items or not posted by company
i ordered 5 pieces items on 5, 2, 2010 but till today i havent receive any of them.all items were charged from my credit card.only response of company regarding my order is fregrances are just on their way.it is illogical because it never takes more than two months to tranport them.company was informed me that tranport without tracking number because it was forwarded free of charge.actualy i âm not sure if the shipment were forwarded or not.thats why i have request delivery details to us postal service.but No response were received.so what can i do? I will tell everybody not to buy anything on their site.They are cheating...
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s995
July 9, 2010
Non delivery, no response
This company is total scam, DO NOT BUY anything from them. I ordered some perfumes (worth $122) on 3rd June 2010 and they have not arrived yet, I tried to contact them with many emails but no reply. I searched my post office register with post office staffs and they found nothing arrived in my name from FragranceX. Once they sell, they never response to their customers which is a sign of fraud. Also they do not keep any shipping receipt/information of packages w/o tracking number which is very suspicious.
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Ruth1234
June 26, 2010
order not received
I placed an order on the 28th May, its now the 26th June and I have not had it, I have emailed the company on several occasions and I have not had a response from them. I have lost over £50. which I cannot afford to lose. Do not use them.
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deerfieldpops
June 24, 2010
non-delivery
STAY AWAY ... FAAAAARRRR AWAY.
Don't ship items as promised. Waited two weeks for my shipment, and I'm in Florida. Never showed up and they basically told me "too bad"
30 day money back guarantee ???? Don't make me laugh.
Too many other sites that are MUCH better with better prices.
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Maggie
June 18, 2010
Scam
We have purchased some products from the web site www.fragrancex.com. They claim to be confident and have worldwide shipping. It's been more than 2 months and we haven't recieved our products. They don't even give any information if our products have ever entered our country. For people who intend to shop from this web site, be aware that they are not at all confident. If there is any authorized foundation for confidential internet shopping investigate www.fragrancex.com.
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Edan
June 6, 2010
Non delivery of goods and payment taken
Re-submitting as I misspelt the company name and it's important to get it right!
FRAGRANCE.X has failed to deliver goods, despite numerous attempts at chasing them. When I emailed a query, they first said that the product had been despatched. When I sent a second, more stern email, they claimed that they had a backlog of orders because of the Iceland Volcano problems which had affected flights. They claimed that the goods would be despatched and it still has not arrived. I am now endeavouring to get a refund so I hope the organisation isn't a total scam and just incompetent. But I'm not optimistic!
How I wish I had seen all the other comments before I bought from them.
Everyone else who has been stung take care... if you used your personal debit card to pay the company, talk to your bank. They have your personal details which you need to protect ASAP.
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12312342141241
June 4, 2010
DON'T WASTE YOUR MONEY ON FRAGRANCEX
DON'T WASTE YOUR MONEY ON FRAGRANCEX.
They charged $30 and never gave me anything
I lost 30$. FragranceX never gave any explanation as why I didn't receive my order. They also don't answer to emails.
All I get is these 'please wait a moment' emails. I was supposed to receive my order two-three months ago.
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