My problem is that I sent a pair of Prada Frames and prescription treated lenses valued at over $525.00 to a company called FrameFixers for repair of a broken hinge in the beginning of the summer. The company charged me $58.50 for the repair. Weeks went by and I did not hear from them.

I called after about 6 weeks and was told that they were waiting on a part. A later call a week later produced the part is in but they were trying to locate the tray containing my glasses so they could make the repair. A later call another week later produced that the glasses were fixed and set to be mailed out that week. A few days later I called for status and was given a tracking number for the USPS. The tracking number was invalid. Next went several months worth of calls back and forth where I was told the shipping company was trying to locate the package and that they had never lost a package before. After almost 2 months had passed I was told that the package had been located by the shipping company and they had neglected to put the last line of the address on the package. They were going to ship the glasses back to the company and FrameFixers would FedEx the glasses back to me.

I waited 2 weeks without a package. Subsequent calls produced no answer. I left message after message, week after week. Now here in November after continuing to call, I received a voicemail message from a blocked number that said that they had discovered my glasses in one tray and the lenses in another tray and were going to put them back together and send them too me.

I left a return message concerning the question of "what was all the information prior about packages being not addressed correctly? If my glasses were still unassembled, what was all that you told me before?" Since then I have not been able to get through the line. It has been weeks.

The guy sounds really personable as he tells me a new lie every time I finally get through. He is a liar and a thief.! A LIAR AND A THIEF!!! Do not send your property to him. Find another more reputable company. Check first at the BBB!!!

Framefixers.com's claims of "expert repair" should not always be expected to match the generally accepted definition of the term, particularly when it comes to fixing vintage sunglasses.

While seemingly personable (in part) in my experience, company representatives also dissembled almost endlessly, and you, like the many others who have already filed complaints with Upstate New York's BBB (Google it to confirm current status) regarding issues of quality, service, delivery, etc., may well find yourself more than vaguely dissatisfied.