Fredericks of Hollywood
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Category: Services
Contact Information
United States
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Fredericks of Hollywood Reviews
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Michelle Irwin
March 15, 2011
Horrible customer service
2 weeks ago I ordered a satin chemise for a friends bridal shower (in 5 days). It just arrived, wrinked as can be with a tear down the front. Since I will have to purchase a diferent item at a store now, I called FOH to make sure I can return the item and get reimbursed the original shipping that I paid. I was first connected to a woman who could barely speak or understand english. Then I was transferred to a man in customer service who condesendingly repeated that they could NOT reimburse me the original shipping, even though the item is damaged. He could not explain the reasoning behind this policy. Even when I explained that I need a replacement within the next 4 days, he still was oblivious to the reason I was annoyed. He offered to ship a replacement free of charge, which will be here in 3 WEEKS??? I asked if he could overnight the package and he refused. It is absurd to still be charged shipping for a damaged item, even if they refund the purchase price. This company has horrible customer service and I will never order from there again
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Patty Brooks
March 14, 2011
Aseembly flaw in sandals
I bought a pair of Gladiator sandals WITH A 4" HEEL froM FOH back in Jan of 2009. It's not like I rushed to wear them so they sat in my closet for 5 months before I wore them in my home for all of 15 minutes. Three weeks later I put them on again and I noticed that one heel was wobbling and thought it was in the heel from being to skinny so I took them off looked at it and didn't see anthing. Within about 20 minutes the entire heel came apart from the rest of the shoe. I called FOH and they told me, "tough luck, you only have 3 months to do a return, period, no exceptions!!!."
I am furious, not only because the shoes actually have an assembly flaw, according to the shoe reapt guy, but also because FOH sent me a whole size too big. Boy do they look ugly on me!!! I had to spend $18 to get the one shoe fixed and I had hoped FOH would then send me a replacement with reinforced assembly made with screws, NOT staples. It's only a matter of time beforei have to spend another $18 for the other shoe so I had hoped FOH would then take them back and send me the correct size, as well or return my money!!! They refuse to either!!!
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Alice
June 26, 2009
Awful company
I bought a pair of Gladiator sandals WITH A 4" HEEL froM FOH back in Jan of 2009. It's not like I rushed to wear them so they sat in my closet for 5 months before I wore them in my home for all of 15 minutes. Three weeks later I put them on again and I noticed that one heel was wobbling and thought it was in the heel from being to skinny so I took them off looked at it and didn't see anthing. Within about 20 minutes the entire heel came apart from the rest of the shoe. I called FOH and they told me, "tough luck, you only have 3 months to do a return, period, no exceptions!!!."
I am furious, not only because the shoes actually have an assembly flaw, according to the shoe reapt guy, but also because FOH sent me a whole size too big. Boy do they look ugly on me!!! I had to spend $18 to get the one shoe fixed and I had hoped FOH would then send me a replacement with reinforced assembly made with screws, NOT staples. It's only a matter of time beforei have to spend another $18 for the other shoe so I had hoped FOH would then take them back and send me the correct size, as well or return my money!!! They refuse to either!!!
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July 30, 2008
membership
I order a Fredericks catalogue for 3 dollars with my credit card.
They used it to charge me 79.99 FOR SOME KIND OF MEMBERSHIP WITH THE EXCUSE i CLICK WHERE I should not have.
This is a scam, I'm surfing the internet and found a lot of complain.
Fredericks is covering them self with Glamour in you and scam people.
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