Freedom Mortgage
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1 stars | | (9) |
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Category: Business & Finances
Contact Information United States
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Freedom Mortgage Reviews
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sleff
July 16, 2011
taxes/escrow
What a scam Freedom Mortgage is running!!! I have been in my home for 4 years now and never missed a payment. I refi my home 2 years ago and recently started getting forclosure letters. I called FM to figure out what was going on. They told me my escrow was -3000$ and I was behind 4000$ on my mortgage. How can this be? we figured out the problem was they did not take enough out for taxes after i refinanced... their mistake!! They admitted the mistake and to make up for it they raised my mortgage 200$ Now I am still getting forclosure notices for 4000$ My question is where is all my payments going?? I am enrolled in bi-weekly so i am actually over paying my montly mortgage. I contacted a lawyer and he said this is not unique situation that it happens all the time. The misfortunate thing is that they can proceed with forclosure if something is not corrected. The lawyer gave me options to deal with FM first to solve the problem and if they dont then I will have to proceed with litigation. All for paying my Mortgage on time!!!
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Jstaylor02
July 5, 2011
Very Misleading to their Customers
First of all I have never dealt with a company that won't return you phone calls when you need questions answered. I had a tax escrow problem and I called for months and months no-one would return my phone calls. They make mistakes to your account and hold you liable for it. They send out monthly statements with the incorrect dates on them making it look like you are 2 months or more behind on your payments. I have never dealt with such a company like this. I'm not sure if they know what they are doing!!! They have been sending me foreclosure letters stating I am almost 3-months behind on my payments and I have not missed any payments!!
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Rick
April 28, 2010
Will not respond to offer on a short sale
I submitted a offer on a short sale on 3/16/2010, called a week later was told to call back in a week. I called again on 4-2-2010 & was told they never received it. Sent it again on the 2Nd. Loss mitigation said they did not get it until 4-5. I have called 3 times to see where the offer is & as of today the 12Th nothing has been done. As far as I am concerned they deserve to have the loan foreclosed on. I think the banks should be the ones to pay the consumers when they ignore an offer in order to save the home from going to foreclosure. I will be sending this to my congressman & to President Obama & any one else that might listen.
I will also make sure I do not recommend this company in the future to my clients, I am a real estate agent.
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Whome
April 8, 2010
This is no way to run a business that should be customer oriented
Became acquainted with Freedom through an internet inquiry into various forms of financing for an existing mortgage. After daily morning phone calls, on some day several calls a day I made a decision this was a company I did not want to engage in business with. Subsequently I was sent very insulting and condescending emails by the Cherry Hill, New Jersey branch manager. This is no way to run a business that should be customer oriented and on the look out for future business. After reading some of the "feedback" on this company and the "used car salesman" approach, I am very thankful I did not pursue this with Freedom.
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nonfreedom mortgage
February 24, 2010
Loan Modification
When my fiance' was off going to be off work for 6 months for spinal surgery, we contacted Freedom mortgage since we knew we would be having problems making the mortgage payment. 2 years later, a loan modification finally went through. On the original papers, our payment was to be reduced to $1100, from $1400. The, our first statement showed a payment of $1300. This was due to a new escrow payment of $204 a month, which included mortgage insurace for $1000 a year. We have found insurance for as low as $247 per year. Now, after making the 1st payment of $1300, we have been informed that our escrow is negative and to bring it up our payment will now be $1450 per month. What?? This is a modification??? Does anyone know what we can do, since our house is not even worth the $211 K the mortgage is for? Help!!!
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HanF59
December 28, 2009
Do not use them
After being ok'd to have VA funding fee returned, i got the "run-around" trying to contact Freedom Mortgage. The VA said the funds were sent to Freedom. 30+ days later, Freedom says that they have no record of receipt. everyone i spoke to at Freedom says that they can't do anything and contact VA. i have tried to spesk with one of their senior employees who i am told has ability to assist, ROSE ANN GOLDBERG, but she would only speak to me through the secretary...not directly. bottom line...DO NOT use FREEDOM MORTGAGE, if you need help they will transfer you to "their" customer service (customer service is not part of Freedom, they are third party paper pushers). i hope the VA reads this and removes this predatory company from offering VA loans.
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Tyson
April 8, 2009
Overcharged
The Freedom Mortgage try to charge me $3000 more then what is in original agreement and took $600 from my account whit out my promotion.
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Robert Coleman
March 26, 2009
H4H Program & PMI
Freedom Mortgage/Loancare Services is on the HUD website for the Federal Program Hope 4 Homeowners. Yet they are totally uncooperative in qualifying people for the program. They also are charging me over $180.00 per month for PMI private mortgage insurance. Even though the going rate is $50.00 per month. I have asked ever since my loan was taken over by them why it is so high? I have also told them four months ago that I would be laid off well before it happened. Yet they would not work with me on my monthly payments. So for the last four months I now have late charges and my credit score is going down each month. They only responded one time to my complaints but have done nothing, and that person will not respond since that phone call.
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September 17, 2008
Terrible company
About two years ago my elderly parents started receiving notices that they were behind on their payment by one month... but they had ALL their canceled checks. Even though these were submitted to the company the letters continued. About a year ago I moved home due to the death of my father and my mothers illness. Due to her illness I took over finacial matters fully, including making payments. I reviewed all the records regarding their payments and also found that they were not behind. I submitted the information and after fighting with them for nearly six months... got them to admit that my parents were not behind. There were other issues such as they were not calling us because they thought my parents were in bankruptcy (had been discharged more than two years prior). Now my mother has been moved elsewhere and I cannot afford to continue this large... ever rising... payment. Payment has not been made in nearly seven months... eight according to their records... letters come threatening foreclosure (i want this) and I have on rare occasions been able to make contact with them... but still no foreclosure... how can I make them get this over with?
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