I've read so many complaints about freelancer.com!! Could ever imagine they were so many users with the same problem as mine!...
My account was being suspended at the preset date my withdrawn would take place. The suspension became without a warning. The reason was because they discovered that I had a double account. In fact my husband has an account too, we work totally independed but as we live in the same house and we share the same IP, they thought we are the same person, even if we have different names, different emails and different paypal accounts.
Anyway they requested COLORED official goverment ID's from both of us, such as a photo of us holding our id's in one hand and a verification code on the other hand (you know, like the prisoners do).
Anyway we sent everything they asked as the ticket was reporting that our accounts will be unsuspended within 24 hours. At the same time they were mention that they resolve every kind of problem within an hour, via their official page on facebook.
After those 24 hours past nothing happened. Their live chat support just sucks. They could do anything even if we all know that they are the same people who answers the tickets.
As I found many complaints here, I started thinking that I'll totally lose my money. I saw cases there with account suspensions for over 3 months or some else lost their funds.
So, I searched for them on the internet, I found out their addresses, their phone contact numbers and I also found out some Australian Laws about Internet Crime. One of them was really interesting. It was saying: "A COLOR copy ID requested from anyone is totally Illegal!" I guess that means many years behind bars.
I also communicated with a layer in Melbourne, as I have family there (I live in Europe) and he gave me some extra details such as this company isnt' certified etc. I collected all these info within few hours and from this time I was entering into the chat ALL THE TIME insulting them and telling them that they will resolve my problem NOW or I'll use any legal tool that Australian goverment provides to get my money. I also lodged many tickets saying the same. Their copy paste answers were the same: "You have to wait, we don't know when... etc" I talked with so many persons on the chat, so many times (even if I really know that in fact they are two -three different persons with multiply nicknames.). I mentioned them about the Aus laws about the color copy ids' they request and all these!. When I told them that I have their phone numbers and adddresses they didn't believe it, until I made a phone call and I left a message on their anwering maching.
All I want to say in few words is that I was insult them for 15 hours ALL THE TIME repeating the same and the same again. I also found out some mails belongs to the CEO and I've sent some mails there too. I was so deciding to prosecute the company. And, truly, I was going to do it via the Australian layer if this problem was keeping going.
And, today, when I woke up, everything in my account had being turned back to normal!!! What a miracle!!! And my husband's account too! :) So I did nothing but I'll keep all the matterial I found about them, just in case they banned me again! I called to the layer in Aus and told me that everything is ok but maybe I'll use him in the future, as I don't trust them. For the time we have decided to keep working via freelancer, as we are waiting for some long term projects, but at the time they will suspend again one of us with no reason, I won't communicate with them. I'll just start the law process at once!!!

So what I want to advice you is this: INSIST on your rights! Make their blood pressure hits limit up!!! That's the only way to escape from unfair issues. As any kind of suspended account is not your fault, you have to insist to get what you deserve!

I wanted to order some services through the Freelancer. I deposited more than $1500, and after that freelancer has suspended my account.

They required a scanned copy of my passport. I have contacted them in Live chat and asked to explain why they have stolen my money. They said that this information is confidential. Then I asked them to provide me their certificate of registration to make sure they are serious company and my documents will not be used in fraudulent purposes. They have refused to do it and started to blackmail me that will not return my money. Finally I have sent them my passport.

The next day I have received a message that my passport is accepted, but they also need a photo of myself holding a piece of paper with the verification word and my username on it!!!

I have contacted their supervisor and asked him why they require my personal information and who gave them the right to make verifications. He has answered me using a template that they can't share the reason of suspension, and the right to require personal information is GIVEN TO THEM BY THEIR TERMS OF SERVICES!!! How is it, huh? I have asked him whether their Terms of Services have the constitutional power, after that he has started to blackmail me again they they will never unblock my account.

I asked him how many verifications are they going to make, and he has promised that this is the last one. I have done the necessary photo and uploaded it.

The next day I have opened My Account and have seen... that they even haven't responded me!!! I have contacted them again and asked what's the matter. They have said that they also need my photo with the verification word on paper and my passport in the hand! I have said that yesterday I was promised that previous photo will be the last proof they require from me, they told this is not true. Then I asked them why have they lied me, and they have told me that they simply don't take responsibility for the words of other support agents!!! Then I required to invite the supervisor I talked to the previous day, but the support agent has refused to do it and left the chat.

I have contacted their support again and asked them whether they have the document that allows them to collect personal information of their customers. They have said "Yes, we have it!". Then I asked them to provide me a scanned copy of it. The support agent has answered using a template that this document is confidential in nature and not for public disclosure. I have said that THE SCANNED PASSPORT is a confident document, same as the photoes of its owner that is holding it in the hand. Also I have said that this kind of documents is not confidential, and if they refuse to provide it, it means they DON'T HAVE IT AT ALL!! After that support agent has stopped responding at all and some minutes later left the chat conversation without any explanations.
I have sent them the photo they required again, but have decided that this will be the last document I send to them. Also I have mentioned in the description that in case my account is not reactivated within 24 hours, i will have to report a problem to PayPal.
How do you think, what have I seen the next morning? They have refunded money!!!
Now it is obvious for me that they simply TRIED TO STEAL MY FUNDS AND WHERE WAITING UNTIL 45 DAYS WILL PASS AND I WILL NOT BE ABLE TO OPEN DISPUTES. THAT IS WHY THEY MADE SO MANY VERIFICATIONS!! But after I have mentioned that I will open disputes they have decided that it is better to return me money.

As a result of my report I want to point out that Freelancer.com is a fraudulent company. Why? They collect your personal info, but at the same time they have no rights for this: they don't have a document that allows them do it. How do they use it? Well, there are lots of ways on the internet how to use personal information in fraudulent purposes.

Please think twice before you send them anything - FREELANCER.COM EVEN DOESN'T HAVE THE CERTIFICATE OF REGISTRATION! Also they use any chance to steal your funds, SO IN CASE YOU HAVE YOUR ACCOUNT SUSPENDED, OPEN DISPUTES IMMEDIATELLY!!! IF YOU FAIL TO DO IT, THEY WILL STEAL YOUR MONEY.

And if you haven't use freelancer yet, but you are going to do it in the near future, then read my article and think twice whether you need so much headaches at once.

PLEASE REMEMBER - FREELANCER.COM is a SCAM!

The Hirer nick is stocksforbeginne in Freelancer.com is the man that has stolen my 100 hours work at freelancer.com. This man Goran Dolenc is known that he is a head of a foreign securities trading GBD BPD Joint Stock Company in Slovenia that made me believed that he will pay. The company sounds good with reputation. But this man has a problem with that. In the beginning, he showed up as a good man, a good employer who created some jobs for freelancers to do in freelancer’s site. He chose me first to do first job with collection information of 41 air-conditioner manufacturers in their sites. I have done it well. Although there were some minor mistakes he gently told me to fix and I corrected and he paid me rightly no question. He made me thought that he a good employer for any freelancers when he tells mistakes to fix. Well then the third object he created was a very difficult one that had to fill in data of over 500 products with nearly 100 columns of details. In the description he said that almost the data of the job had filled, only 1/3 was missing needed to fill in. I bid for it and he gave me. But then I found out that only 10% of the job data was there. A huge data of those different products were missing, only some products have full data in their original sites with specification PDF or section. Other sites don’t show that I have to search a lot in the internet.

I have done the job very hard over 100 hours with headache. There are a lot of data missing and placed everywhere or hidden. But I have finished them with my best of collection possible. I sent him back. He took very long time to check and then he ignored to pay me the job as $100 that I have been charged already $10 in the beginning for the freelance.com. He said that he found out 10 mistakes in that sheet and he didn’t give me any chance to correct them and said that he was not going to pay because of 1 mistake. That is really bullshit that everyone would know. That job is not an exact data document he gave me to be perfect. Even it is exact, minor mistakes would occur as it’s inevitable. I had explained to him with all information I am able to make him understand. But he seemed not to understand at all. He didn’t reply to me with understandable reasons. He is trying to run away with no payment for the worker that has done a job for him with a lot of effort. I believe that he will do the same to others.

I have tried to contact him with all information I have to get my payment. But he ignored to respond and refused to pay for it. And he also withdrew the milestone and made my account at freelancer.com suspended with no good reason. In total he has stolen $115 from me.

I also complained to freelancer.com but they don't offer any protection for freelancer. They also suspended my account with $5 in it, they also charged $10 of the project price in advance. They said that stocksforbeginne (Hirer) put a complaint about my job and about the truth I said on the site. They said that I have to contact the Hirer to settle that. They let him cancel the %50 milestone in the beginning. They appear that they are not responsible for the payment the freelancer at all. They took away from me $15 and let Goran Dolenc (stocksforbeginne) stole my work and $100 payment.

Scam indeed! My account is suspended. I've lost $800 that I've earned hard working on Freelancer.com every single day for a month and a half! Now nobody relies to my ticket, those online "supporters" ask me to wait, and no one is doing anything! How will I survive with no money? How will I maintain my family with no money? A fat lot they care!!!

well i have a very very bad experience with working with this bad company www.freelancer.com
they are just takng sides of there buyyers,

they suspend my account on just areason that i have not completed a project of a buyyer even i have completed and he send me reviews too.and even he send me money for project completion...
2ndly thye dont ask me that what is problem on just his single mail thye suspend me from there.
this is discusting and a buyyer who pay me 150$ even after the payment he take money back from my account and when i ask gaf they said we are not here to protect you .then y are they there to ruin our money..