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Ken Z
June 10, 2011
Dishonesty SCAM
I lost $900 for the shipping, and about $3000 worth of product. I cuation everyone, this company is dishonest, and you may very well get your shipment destroyed.
Review posted by Ken Sullivan on 9/1/2010 2:50:00 PM Rating: 0 stars out of 5
Subject: Destroyed 95% of shipment
Review: I tried to get insurance and was jerked around with a website procedure they demanded I use as it gets them completely off the hook. The game is scandalous; they tell you to ensure the paperwork FROM THEM is used when the items are picked up. The truck driver works for a different company and says “I’ve got all the paperwork filled out just sign here” which costs you approximately 30% more. The person loading my cages has no idea of this and signs the paperwork the truck driver has. When they delivered my cages it was obvious they hot them HARD with a fork lift. They were so badly screwed up I salvaged 2 of 15. I consider it a total loss. And of course the paperwork was not filled out on the website for insurance so I was screwed. I really recommend you NOT use Frieghtcenter.com I wasted $900. TOTAL RIP OFF!!
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1darmistead
November 13, 2009
Misrepresents serevices offered by carrier
I contacted FreightCenter about a shipment of a valuable, delicate dining room table. It required "white glove" service. I was assured by the "broker" that for my >$600 that the table would have the legs removed, wrapped and placed on a pallet ON SITE. The day the table was to be picked up, the lady from whom I purchased the table (Ms. Hamilton)called me to let me know that two men with little more than a pickup truck were simply carrying the table out of the house and putting it on the truck. No wrap, blanket... nothing. Miss Hamilton then put me on the phone with one of the men and they explained that they were not equipped to package the table, as I was told they would. They then put me in contact with their "boss" who said they would return with the proper packaging equipment. Approximately one month later I received the table with numerous scratches on the surface from the bubblewrap applied directly to the surface of the table. It was NEVER placed on a pallet as advertised. Yesterday, I receive a bill for $220 for the "wait time" of the two employees and the second pickup attempt. I called FreightCenter and after much effort got in contact with a Ms. Jennifer Taylor. Quite rudely she informed that there was nothing to be done but for me to pay the bill. She states her company is "not responsible for the services rendered by the carriers". Granted, FreightCenter is NOT responsible for the scratches on the table, but THEY are responsible to deliver the service they describe to the consumer. I was "sold" white glove service and told my table would be crated and palleted on site. This did not happen. They knowingly misrepresent, per Ms. Taylor, what services are offered.
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