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Dfsord88
June 15, 2011
Bad service
We tried using Freight Quote on regular shipments we do for customer. The first 2 shipments were ok.. The succeeding shipments were horrible/. Freight Quote does not update tracking information and do not inform shipper or customer if there are delays or appointment pick-up &/or delivery are not made!.
They have no understanding of timeline, transit time, delivery commitment, customer service and account preservation/. They lure you through dirt cheap pricing and of course, comes the bad and unprofessional service:.
PLEASE DO NOT USE FREIGHT QUOTE'. FREIGHT QUOTE IS AN EMBARRASSMENT TO THE TRANSPORTATION & SERVICE INDUSTRY". Use Freight Quote and it'll guarantee that you will lose your customer.
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Barkz
June 10, 2011
Doubled the price 2wks after delivery
Freightquote.com is very dishonest, they give you a quote, pick up your freight, deliver the freight and then 2 weeks later change the price and say it is not thier problem the class was put in wrong and had to be changed and carrier they used went up on the price. They said pay the quoted amount and we will talk to the carrier about the this. After we paid they said sorry nothing we can do and start with harassment calls from them and a collection company. No matter how many times you call they can never give a straight answer just that you will have to pay the new price. I find this very dishonest and will never use this company again and hope no one else will fall for this. Do not use a middle man only use well known freight comapnies.
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