Many other people have complained about Freightquote's domestic freight forwarding services, but their international service is equally shoddy. A first-time shipper, I engaged them to ship a container of used clothing to Kenya. They failed to arrange for any of the services required to import goods, including the universal one of fumigation to prevent insect infestation. They failed to provide the documentation the Kenya customs broker told them about. They assured me that the ship would arrive in mid-December 2010. It finally arrived at the end of January 2011. This caused major financial loss to me. Most maddening of all, they never returned my increasingly frantic phone calls and e-mails asking what was going on during this period, except for a snippy one-liner: "We are not responsible for shipping schedules." So incompetence + utter indifference to customer service = a company that no international shipper should even think about using.

I have used Freightquote twice..they came highly recommended by two companies I do business with. First transaction...flawless, this last one however, an absolute nightmare.

What was supposed to be a 1 day transit and delivery time turned into over a week! They blamed everyone they could except for themselves! It was nothing but run arounds, excuses and false information! They were extremely unhelpful and offered little assistance in resolving the matter with my delivery...even told me there was nothing they could do.

I even paid for guaranteed delivery, which did not happen. The dishonesty from them was appalling. I also filed a complaint with them because the first rep that I dealt with used profanity with me!

As a medium sized company that ships via ups on a daily basis, the need for a freight delivery does come up for us. However, I can say, I will never use their service again. This is definitely a company to use at your own risk!

They even had the nerve to send me an invoice for the service...service I did not receive!