I worked for this Friendly's location for a day and a half. that's it. I was hired based on availability I provided, but the manager, Heather, attempted to coerce me into closing on days when I could not since I have a 3 year old at home and a working spouse. On my first day, I was given very little training, and waited on several tables by myself while my "trainer" went on several smoking breaks, which are not supposed to be allowed. I was made to log in as a greeter so I waited on people but the other waittress pocketed the tips. The restaurant was filthy and procedure was ignored by almost everyone. Day 2: Heather corners me again and rudely askes me if I am going to be able to close on fridays and saturdays. I told her, no, I cannot get a sitter to stay until 11pm. She told me I was worthless to her and that I should quit now because I would not have a job if I didn't. This was 10 mins into my shift. And after I had spent about $60 on uniforms. I called the district manager who apologized and is refunding me the cost of uniforms. I WOULD NEVER WORK FOR THIS COMPANY AGAIN!

This is the fourth time that this particular friendly's had poor service. I kept going back only because it happens to be the closest to my house. I will never visit Friendly's again. I took my grandmother along with my boyfriend to get ice cream only here. The waitress was very unpleasant and talked to us as if we were a bother when we only ordered ice cream. When we finally received our ice cream after hearing them call the order up 5 minutes before we actually received it.. the ice cream was melted on my grandma's to the point where all of it looked like a milkshake. Her wipped cream was deflated and gross. I told her to send it back, naturally and she asked the waitress who came back with an attitude and came back not even a minute later with the same ice cream! They poured the soup like ice cream out of the dish and handed it back, still melted. Disgusted by this we ask the waitress back but she ignores us and we continued by asking another waitress. Finally the third time the ice cream was as it should have been the first time. I then asked for one more scoop of vanilla soft served. with strawberry syrup topping and specifically asked for it to come in a bowl over and over again until I made sure she understood; instead of a dish so that the syrup would not spill out. I listened to see if my dish was pronounced ready, and I heard our waitress ask in a crude tone "is the vanilla soft served up yet?" "FINALLY"!. When my ice cream came out I had a two scooped soft served in a dish, and not in a bowl like I had asked. The waitress was horrible and we were sent our bill, not by her but from the manager. We received the wrong bill and we knew that, so we had the manager check us out. The manager tried over and over to prove us wrong and it was so embarrassing. We knew that the bill was too high. She kept telling us we were wrong until she pulled the waitress over to go back into the machine to look at all the slips. The manager said she was sorry, but sorry doesn't cut it when you try to prove the costumer wrong. The manager then said "oh yes this is the right bill because I redid the ice cream when you sent it back"! That was the most messed up part of the whole experience at Friendly's. The own manager spilt out the melted ice cream and sent it back to my grandma, never REdid the ice cream!

OMG! This place is FILTHY! I always dread going in there because it's never clean! The floors look as if they NEVER get washed, the walls are dirty with old food stuck on them, and the waitresses aprons have ground in food stuck to them! How is anyone who serves food allowed to represent an eating establishment in apron's so filthy you can't even see the logo? My daughter who LOVES Friendly's was even disgusted! And did I mention the flies that stay in there? Always flies buzzing around! Last summer, their was a swam of them flying in a circle around the register! I was afraid to look and see what was swarming in the kitchen, because I had just chocked down my meal! I only went there because my daughter and I wanted to celebrate her achievement, and limited time brought us to that particular one, which was on our way home! If the Board of Health is doing inspections on a regular basis, that place would have been cited, or shut down!

Me and my husband and 2 kids went out to eat at friendly's we waited 12 minutes for a waitress to even greet us, then waited another 14 minutes for our drinks to arrive, by which time my youngest was getting fussy, another 35-40 minutes for our food, service was terrible, my son wanted ice cream that was supposed to come with his meal and the waitress said she had to charge for a to go cup, after all of that i said no way and went to mcdonalds to get my son a shake, we ended up paying 45 dollars for a nightmare dinner!!! Im very upset about this and I won't be returning there, its supposed to be about the kids and its a joke! oh and they threw away my sons legos we went back for about a minute after we left the table and my son started crying while the waitress dug them out of the trash...nice place!