Chris,
I am writing you this in regard to some major problems that I have with my affinity washer and dryer that are about 3 years old. I am very dissatisfied with both the washer and the dryer. Tonight I went on line and found out that I am not alone in these problems which makes me even more angry that your company must know about these problems and haven't done anything about these issues. I currently have the washer in my garage and am using a friends washer. I spent a lot of money on this pair and expected them to last longer than this. The first problem is with the washer, it doesn't finish out the last high speed spin cycle. After reading on the Internet this sounds like it is very common and should have a recall done. The other problem with the washer which I also read about happening is that the top control panel cracks which mine has and it is not from any abuse. It is the side where you pull out to fill with soap. I just can't believe that with all these complaints nothing is being done. Yes, I did read that you can purchase a new control panel or a new door lock switch but why should I foot the bill for something that is obviously a manufacture problem with all the complaints. On the side of the dryer. It does get very hot when drying. A little too hot. I'm not sure if the cause of the heat has caused the other problem but this is something that I feel is 100% bad product. The paint has peeled away on the inside of the door and is rusting. When you put wet clothes in a dryer yes there will be moisture but to have a dryer start to rust from the inside is not acceptable by any means. I replaced a whirlpool washer and dryer with these. My old ones where my parents and lasted over 28 years. Why when I spent top dollar do I have the problems like this? I could over look the switch in the door going bad but to have the dryer paint peel and rust. To me that is something that I can't overlook. I am not drying anything that would ever cause such a problem. I can send you pictures to show the damage. I really hope that you can help me out with these matters. I wasn't one of those people who posted these problems for the world to see. I am a fair person and want to give your company the chance to fix some major issues. I hope to have a outcome that we both can be happy with. The model number for the washer is LTF7000ESO and I can't tell you the model number for the dryer because the sticker on the inside has worn the number away. They are the same model. Please help me. I hope to here back from you soon, I need to get the borrowed washer back to my friend as soon asap.
Christine Riddell
309-738-0278
[email protected]
po box 227
Andover Il 61233