Purchased washer & dryer for 86 year old mother and 5 year extended warranty.First time use the dryer ripped and tore at the cloths. Called BEST BUY within the first week and wanted the dryer replaced, Best Buy refused to replace it and instead sent a repair person to "fix" it. Had to resend repair man 3 times. 3 weeks later, dryer would not spin correctly.Repairman sent again. The digital control was not working properly. A repairman was sent again. Last month when dryer would not turn on and all the lights were blinking on panel. Called Best Buy repair and was told that it would cost $100 JUST TO LOOK AT IT and that warranty expired this past February, 2011. (No notices that warranty was expiring were sent). I scheduled $100 service call and drove to Pittsburgh from Philly to meet service person (mother is afraid to have a stranger in the house). Service person called 7am saying & without seeing dryer said "it is the digital panel and that will cost over $300 plus the cost of the visit to fix." BEST BUY refused to help or replace defective dryer in first week, even though we wanted a new dryer as paid for. Dryer should not have this MAJOR repair cost after a life of five years and very little use by an 86 year old woman! We wanted the dryer replaced the first week when we saw that it was not operating correctly. The only way this can be made right is if Best Buy repairs this dryer at no cost to my mother. From the first week of purchase this dryer did not operate correctly. All I keep being told is that “your 5 year warranty was up in February.” No one is responding to the fact that the dryer did not function correctly from the first day we received it.

I purchased a Best Buy warranty when I purchase my upright Frigidaire freezer two years ago. The freezer stopped working two weeks ago and having one year left on the warranty, I called Best Buy Service, was sent to the Geek Squad, put in an order for repair. I had moved and changed phone numbers since the purchase, so I gave them my new address and new phone number. I placed a service request June 8th at 7:30 AM and was told I'd get a call in 24-48 hours to let me know when they'd be out. At 4PM the next day when I still had not heard from anyone, I called back. I was told they had no record of a new address and phone number for me, but did have my request for service at the old address. I was upset. The NEXT day, a service man called me, still under the impression that he was coming to my old address. So they changed the phone number, but not the address. He did come to my house, determined a new fan was required, said he would order that and return on June 21st to replace the broken fan. This was two weeks from the time I called in the trouble. Fortunately I was able to move all of my frozen food to a borrowed freezer. This morning I called at 9AM to make sure they were coming today since I'd not heard from anyone confirming my appointment. I was told it WAS scheduled today but that someone should have called to tell me they needed to rechedule for 6/28 because they had overbooked repair appointments. I yelled at the person "Its been TWO weeks, this appointment was made 10 days ago, so reschedule someone else! The freezer in which I was keeping my food has been sold and a man is coming to pick it up tonight!!" She said there was nothing she could do. I asked for a supervisor. She said she'd have one call me back. I waited 3 1/2 hours and no one called me back. I put in an email request for someone from customer service to call me. I got a generic reply saying if it was an emergency, call the 800 number. I called that number again and asked for a supervisor. Told her my problem. She said she would do everything in her power to get someone out today. Well its now 8:45 PM. No one called. No one came. Best Buy sucks. The Geek Squad is useless. They need a management overhaul. How can they run a business like this? I would NEVER buy anything from Best Buy again. And others should beware of their useless warranties and their poor customer service. Who knows when and IF this repair will ever be done.

Very simply. We purchased 3 Frigidaire appliances (frig, range, over range microwave) in May-June 2008. We purposefully purchased nicer levels of equipment so that we would not have additional costs of repair and replacement. We began to problems with them shortly after the 12 month warranty ran out.

The range is not repairable. It has a design flaw that allows anything that spills down the front of it to go to the inside of the glass door where it cannot be cleaned without bending the metal covering.

The refrigerator has had ice maker issues (and the repairman explained the many design problems with Frigidaire compared with other reputable companies). Along with paying to have that repaired it has several points where it is rusting in the freezer and refrigerator compartments. One of the drawer glides broke while holding lettuce and a few tomatoes telling me that they used inferior plastics in building it.

Finally, our microwave's magnetron died after less than three years. A magnetron is $108 plus the cost to have it replaced. We've had $99 microwaves last 9 years and still keep on running. Their product lasted about as long as a 12 pack of toilet paper in a dysentery ward.

All they have ever done or offered to do is write an email of apology to their "valued customer." They do not value customers longer than it takes to slide the credit card through the card reader.

Since we began to have these problems we have had so many people tell us the same thing about Frigidaire, while everyone else says, "I've had my ____________ for 9, 10, 15, 18 years and never had them repaired. Bottom line: DO NOT PURCHASE FRIGIDAIRE.

Cost:
Ice Maker: $85 repair plus $100's of dollars in meat and groceries from icing up problems it caused AND nights awake emptying the freezer to chip away ice from the fan in the freezer.

Rack repair: $65

Rust in Frig: Irreparable

Microwave: Around $500 for new over the range microwave and the problems of installation

On April 26, 2006 I purchased a Frigidaire stove from Lowe's and at that time I also purchased an expended warranty for 4 years which gave me a total of 5 years. This stove is located in our beach home (not a rental house) only used by us about 5 months out of the year. On Sunday February 27, 2011 the bake element in my stove caught on fire and burnt completed into. I call Lowe's Extended warranty plan and they said they would sent a service technician out on Monday February 28. The service technician did come out and said he would be back on Tuesday March1 to replace the bake element. On Tuesday March1 before the service technician came out I tried to clean inside the oven but was not too succesfully. The porcelain in the bottom and on the door felt like sand paper. You could not get it clean. I called the warranty people at Lowe's back and they told me to get the Service Technician to look at it when he came and determine what had happen.He said that when the element ruptured it spewed molton metal fragments all over the oven door and over liner. He replaced the bake element but said he would have to get orders to replace the oven liner. I call Lowes extended warranty back and told them this. The insurance company that handles my warranty called and said that they would not do anything about the liner because it was a cosmetic defect and posed no treat in using the oven. I have someone that has never seen the stove telling me this and even told me to cook in the oven to see if any fragments would get in the food.(can you believe this). The liner was fine until the bake element caught on fire. Cosmetic Damage and Problems due improper or non-factory installations or repairs are not covered. I did not install the bake element. When I bought the stove it was already installed so the need to go back to the factory not me. They are failing to uphold the warranty in my opinion because of the age of the stove. If they are going to so this then they need to shorten the years of the warranty.
All I want is my oven to be back as it was before the bake element caught on fire ever what it takes from Lowes or the insurance company to do this. I was told that know Lowes does the warranties because of all the complaints.My e-mail is [email protected] and I will look forward to hearing from you on this matter.

Frigidaire FGH2844L model has a design flaw were as neither the Ice maker or water dispenser will function. I've only had the refrigerator for 4 months when both stop functioning, the service guys came out and replaced the water valve which didn't fix the issue. Then magically it started working the next day. Then after a few weeks the problem returned, this time the service guys called the Frigidaire and they are now saying its an gasket between the freezer and refrigerator compartments. The gasket is on backorder with no ETA from Frigidaire/Electrolux.