refrigerator quit working lost all food had repaired everything in the refrigerator 2 days to do this hasd to miss work. Now is quit working again and lost all of our food again very dissatisfied with Sears customer service is very rude. I would like to hear from someone who can fix this problem the refrigerator is no good

We bought this refrigerator & in the ninth month compressor went, repairman replaced it and it is still under 1year warranty. After less than 2 years, the refrigerator is not cold, repairman diagnose freon leaks and estimate cost of repair will be >than 400.00 and suggests replace the fridge than repair. How can a company make such a lousy product? It cost me more than 1300.00 to purchase the fridge which I am using less than 3 years!

In October of 2009 I purchased a Frigidaire washing machine and three year service agreement at Sears. The beginning of this summer I started having problems with the door not opening, leaving damp laundry in the washing machine. I had a lenghty phone conversation with a technician and after repeatedly unplugging and plugging in the machine it worked again. A few days later that same problem happened again and I made an appointment for a service technician to come and fix the washer, setting aside a 4 hour time block for the repair. On July 9 a technician came out to replace the washing machine door lock. A few days later the same problem happened and I made another appointment, waiting again a few days until another technician came on August 3. He told me that the control panel needed to be changed. That part had to be ordered. On August 17 the contral panel was replaced and the service technician assurred me that the problem was now fixed. He left and I tried to wash a load of laundry but... you guessed it, the door again did not open. I called Sears about one hour (or less) after the technician left and an appointment was made for another technician to come out the next day. On August 18 another technician came out and he told me that the technician from the previous day had not securely connected something. (The machine was working when that technician had tried it out.) The technician left and I tried to do the laundry but again the door would not open. I had been patient up until this point but now I wanted a new washer that would actually allow me to do laundry. I called Sears "4myhome" and talked to at least 6 people (some of them very friendly some not so much) but was told that the washing machine did not yet qualify for a replacement. I was told to make yet another appointment for a service technician to come out. That appointment is scheduled for August 24. In the meantime I have another damp load of laundry in my washing machine which I can not open even though I have unplugged it already several times.

When we built our new home and moved in in July of 2008 we bought 8 Frigidaire appliances from Lowes. I think that we spent between 40 and 60 thousand dollars total in Lowes (Truth be know it was probably more than that) We bought an extended service plan that was to cover two of our appliances. In March of this year our dishwasher went out. We called and used our extended warranty and after 7 weeks and 3 repair man visits the Extended Warranty company gave up and sent us a Lowes Gift card to buy a new dishwasher. Well we bought the new dishwasher (of which I had to remove the old one) and I installed it. First off we would have to wash the dishes twice to get them clean and then within a couple of weeks it stopped working as well. Now our microwave has quit and we don't want to have to use our only extended warranty plan that is left to replace it due to the fact that we have a $2, 000.00 freezer and refrigerator among other expensive appliances that could go out sometime soon as well. I am now being told that I will have to contact the manufacturer to resolve my dishwasher problem!! Even though the original extended warranty claim problem has not been resolved!! I am so frustrated and will probably not use nor recommend Lowes again.

Sent: 07/23/10 06:14:24
Subject: Customer Service Issues
Posted on 7/23/2010 12:14:23 PM
Message Type = Contact Webmaster

Model Number = FRRC25V8DS9
Serial Number = LA53327606
Purchase Date = july 2006

Customer Information
Subject = i am an accountant. i have so many friends whom i can share my
desperation. i will report to the domestic trade and industry if at this time
you will not act on my report.

Message = we purchased the product last july 2006 if i'm not mistaken. since
then we were not able to use the product very well. the water dispenser was not
properly installed. then barely one year the product did not operate well.
according to the servicemen, because of power flactuation, then we were advised
to use a an Automatic Voltage Regulator. We did! but not so long after the unit
did not operate again. we call a servicemen who came to check the unit after six

months just to advise us that there was a trouble on a unit that regulates the
power. he asked us to report it in your makati, philippines office, which we
did. according to that office the particular unit will be ordered at the main.
that was already a year ago. since then we have not been using the unit. we are
very frustrated since the refrigerator is my dream one. a side-by-side
refrigerator which i did not expect to give me so much head ache and heart ache.

it is so expensive and yet so troublesome. please, please, please help us. your
servicemen are so irresponsible! even your branch is so irresponsible! they are
very much aware that we are having trouble and yet they did not act very
promptly. why do you keep on selling the unit when you cannot even repair or no
parts available to repair in case of trouble. HU Hu HU. i am so desperate.

First name = violeta
Last name = casaje
Email address = [email protected]
Phone Number = +63209178580424
Address 1 = palapat road
Address 2 = brgy palapat
City = hagonoy, bulacan, philippines