We bought a brand new glass top stove of the Frigdaire mark in 2006. The warmer burner never worked from day one. We didn't know how it worked and didn't need it so we just left it as is. On chrstmas eve 2008. the touch pad blew and as a result, we had no oven. We borrowed a neighbors oven to cook our turkey and after christmas, we got the touch pad relaced. Suprise, the warmer burner now works. All you have to do is turn the knob. Last week i turned on the oven to cook and the touch pad blew again. The tech that came is telling us that it is going to cost us another 450.00 plus installation. We have decided that because the appliance is only 4 years old and we have now had two major repairs that we are going to cut our losses and buy a now stove. you can be guareented that it will NOT be frigidaire. It is so sad that companies can put out such poor quality products at such top of the line prices. You have lost a customer for life as well as given us the right to advise and future customers to the RIGHT choice.

Frigidaire refrigirator was delivered on 2/17/10. Within minutes after the delivery it was clear the unit did not work. We left it on for several hours. It stayed at 70 degrees inside. Called Pacific Sales. They said they would send a service person to repair instead of replacing the product, which seemed the proper thing to do. On 2/18 they told us they would call us during the morning of 2/20 to tell us what time they would arrive that afternoon to repair the unit. We confimed the agreement on 2/19. They never called on 2/20. I made several calls to them and was basically given the runaround. Finally got an answer. They said they couldn't get their service person out to inspect the refrigerator until 2/26. I finally told them my next call was going to be to American Express if they didn't get someone over sooner. They agreed to have an independent service person inspect it on 2/22. He looked at it and found that the compressor was defective. They traded out the units on 2/24 a week after the first one was delivered. Being without a refrigerator for a week was no small inconvenience, but dealing with Pacific Sales was far more aggravating. They could not seem to have cared less. Little if any concern and no apology. I wrote them a letter, but doubt I'll get a reply.

I have been very unhappy with the performance of my Frigidaire Heat pump.(model FT4bd-036k and model B5VM-936k-B) My old heat pump was over 20 years old when it failed. My new Frigidaire was suppose to be 4 times more efficient being a seer 13. The first summer my light bill over doubled even after raising the thermostat to 78. ( I used to keep it at 68) The same thing in the winter. In the past 15 years at this house my electric bill never was higher than 150 dollars, and that was keeping the thermostat at 70. How with the thermostatic set at 63 I have a 300 dollar bill. I have complained to the installer and they could find nothing wrong. I have even had a competing company come in and look at it. No-one can find anything wrong with it. But something is wrong. It will run all day even in 45 degree weather just to keep the house at 63.
Can you forward this to someone that will be will to help find out what is wrong.
Thank you
Kenneth Hick

In March of 2009 I purchased a refrigerator/freezer for my
> > garage from Lowe's. It is a model AS-17. Last week it stopped
> running.
> > All of the food in the top freezer defrosted and spoiled. I didn't
> have
> > filets and lobster in the freezer, but it was Lean Cuisine, Skinny
> > Cow Fudge bars, Bagel Bites, Cornish Hens, Orida French Fries andmore.
> This
> > was food that I paid for with money that I worked for. All lost and
> > trashed. I buy a product and it works for 9 months? Apparently,
> > according to therepairman, this refrigerator does not work in cold
> > weather. It can't make it in an Oklahoma winter? Where was the
> > sign
> or
> > sticker or the sales advice telling me that this fair-weather
> applicance
> > would only work in the sub-tropics?I am getting ready to replace my
> oven
> > and am wondering if a Frigidiare oven should even be considered
> > because it might have secret "conditions"in which it won't operate.
> > You should be ashamed of yourself for selling me such a product
> > without warning
> and
> > for all of the lost food I had to throw away.

To which these boobs responded:
Thank you for allowing Frigidaire to assist you. If you have further
> questions or concerns, please feel free to contact our Consumer Care
> Center at 706-860-4110.
>
> Sincerely,
> Windy R.

And how would I know what it says in the Owner's Guide until I have
> purchased the refrigerator and have it in my garage? There was not a
> sign, sticker, warning, nothing on the unit at the store and it is
> just a hidden surprise that you get after the purchase is made.
>
> As I said, I question the reliability and overall quality of the
> Frigidaire line and will not be inclined to seek out your products in
> the future.
>
> If there is a garage kit available why don't you market it next to
> your products at the store and make people aware or better yet send me
> one as a token of your poor marketing.
>
> If this product needs an adapter then why do you sell it in this state
> at all because we certainly have cold and heat.
>
Tanisha Manuel now responds from Frigidarie that if I wanted a refrigerator for my garage that I should have purchased a commercial unit. Seriously? Let's count the number of people in the world that have refrigerators in their garages and they are not commercial units. How about you pull your head out of your refrigerator and admit that Frigidaire makes a crap product, your customer service is atrocious and before you anbswer complaints you should learn to spell.

I bought this stove new in April 2009. October 21st, at 3:00am in the morning, 2 of the burners turned on high, while the switches were in the off position, causing fire damage to my kitchen. I contacted Electrolux, who gave me a number to call to have a service person look at the stove to see if it was a warranty issue. I found a recall on the CSPC website on this stove and called the phone number listed there. They set up a time for a tech to come fix the stove. The tech arrived Oct 30th, and asked for the repair parts. I had no parts, and he said they should have shipped them to me. He ordered the parts and said to call when they came in. The 1st box arrived Nov. 6th, and they were wrong. I called their office, Electrolux, the recall center and explained they were wrong. I was told I didn't know what I was talking about and the tech would install them Nov. 12th. I called back repeatedly and was told the same thing. The tech arrived on Nov 12th, and said they are the wrong parts, and they would send me some other parts and to call when I got them, in a week or so. I called all the above again and expressed my displeasure and was told they are only required to fix the problem, and there is no time constraints. I asked the person at Electrolux to speak to her supervisor, and she refused, and eventually hung up on me. I have talked to all the above about this issue and have asked what am I supposed to do to cook, and was told that is my problem. I said at this rate it could take a year to get it fixed, and was told if it did, they would still have met the requirement to get it repaired. I am without a stove, out $2000.00 for the stove, $3400.00 in damage to my kitchen, and have only asked to get the stove fixed. Electrolux has been totally rude and unhelpful in a recall issue, I can imagine their response to a warranty issue.