I found this post after I went looking for the actual CNBC claim about FromYouFlowers.com .
I ordered flowers for my mother-in-law who has been in extended care for physical rehabilitation in Ann Arbor Michigan hospital. I ordered the flowers 6 days in advance of Mother's Day and due to the website and phone claims that they can deliver within 24hrs of placing an order, I felt assured 6 days in advance would be enough.

There are several florists in the area of my mother-in-laws hospital. We have more family who also sent flowers using different methods than this website and I can say regretfully it isn't the lack of florists in the neighborhood, its the lack of truthfulness in the FromYouFlowers claims for being the best! ALL the other flowers sent by other relatives using other methods arrived on time without a hitch. Our order through FromYouFlowers.com however NEVER arrived!! I called three times and sent two emails, each time complaining and was told, "No problem we are so sorry we will make sure your flowers are received TOMMOROW with a complimentary upgrade and note explaining it is our fault the order was delivered late" . Today after checking every day to see if the flowers had arrived with my mother in law, I called and was told by the rep they claimed they had attempted to "confirm it was alright to make a delivery" through my email and phone but that I hadnt responded... That was completely ficticious statement, NO phone call or voice mail, my phone is on 24/7 because I have children out of state who need me oncall... and I checked my emails and I have emails from FromYouFlowers for discounts off using them to fulfill future orders as a preferred customer, but absolutely nothing regarding my actual order. And why would they need to have me confirm it was okay to deliver something I have been complaining hasn't arrived??

I also should say some of the other claims made by FromYouFlowers during the phone conversations made to verify where our order is:
1) " the local florist refused the order and kept your money and never notified ForYouFlowers they were not delivering"
2) "We just confirmed by telephone that a DIFFERENT florist will be delivering your flowers definitely tommorow"
3) "We're having problems locating a florist who can deliver because they are so busy in that area..."
4) "We can't release the names of the florists we use due to the confidentiality agreement we have in our contract"
4) "We're noting your account about this problem, you need not do anything else but relax and rest assured your flowers will be magnificently upgraded and arrive tommorow"---

Our original order was not a standard $19.99 bouquet of flowers. We ordered the top of the line, premiuim basket with premium flowers, something that would be special and make our mother feel special that we remembered her from 2500 miles away. When I mentioned this to the reps they still continued to remark that they would be "triple upgrading" my order for my trouble... I wouldnt expect an upgrade just make the order arrive the date origilly promised and don't have reps make false claims... How many Tommorows are required to finally make it get there?? and I would just like to know when did CNBC proclaim FromYouFlowers to be the BEST Value for your Money or the best online florist?? I have never ever had this kind of problem ever with an online florist and you can rest assured I will never use or recommend FromYouFlowers.com to anyone.

My mother lost her sister, mother, and brother all in the past six months. So to cheer my mom and Aunt up before Thanksgiving, I sent them flowers. I don't know why I decided to use a different webiste other than my usual 1-800flowers.com but I did. I got stiffed.

After searching for a while I finally placed my order for flowers that only cost $19.99. As long as it's in the same time zone and blah, blah, blah the delivery is free. I get to the last page of the order and see that they charge $2.99 for same day delivery AND $12.99 delivery charge. So flowers that I thought were going to be $20 finally cost me $35.97 - times 2. I got frustrated and searched around again but found other websites that charged delivery also. I finally said the heck with it and placed the order because it was still up and all I had to do is hit the confirm button.

I wondered all day as to why my mom and Aunt didn't call and say thank you but I figured they were busy. Thursday morning my Aunt called to say thank you. She got them at 9 am that day. I was fuming.

I went to Thanksgiving dinner and asked my mom and she didn't get anything. Friday I stopped over her house and still no flowers. I go home and call fromyouflowers.com and complained about my Aunt receiving hers on Thanksgiving. If they couldn't deliver them on Wednesday they should have called me know and I could have asked them to deliver it on Friday and refund my $2.99 fee. They weren't flowers for Thanksgiving, they were flowers to cheer them up and let them know that they are not alone. I went back and forth with them on the phone and she said that she will take off 20%. Feeling frustrated over that I just said okay.

Friday - For my mom's flowers though, a totally different story. When I told them about her not receiving her flowers the girl actually said "did you check to make sure that she didn't get the flowers yet?" Normally I'm a calm person but that did it. I started yelling "I saw her on Thanksgiving and I was over there today! There are no flowers there! If someone sent you flowers, wouldn't you automatically call them and say thank you?" She put me on hold again. Turns out I called at 7:10 pm and the florist just closed. She then said "If there is a question of whether or not she received the flowers, we can send another delivery tomorrow." OMG! I yelled at her "There is NO question of whether or not she received them! She didn't! And I certainly don't want you people doing anything else for me again. I want all my money back!"

Saturday - she was supposed to call me. At 3 pm I call and got a third person. I was told that the flowers were delivered at 9 am Friday morning and the delivery guy woke her up and she said how beautiful the flowers were. She then signed for them. (YES!) Obviously they were sent to someone else if at all.

Now I am at the point of waiting for the florist (which they will not let you know the name of) to fax to them the signature to verify it. I am still waiting for the 20% refund also for my Aunt's flowers.

I'll let you know how it turns out. But PLEASE DO NOT USE THIS COMPANY FOR FLOWERS!!!