We hvae spent hours talking to non-USA incompetents to fix simple hardware problems. We have over 60 Dell computers and cannot talk to IndIans that we cannot understand and only read a manual. I am now thinking of changing our aproach towrds IBM. Or I Want to talk to an American who can solve problems. I am the CTO of this company and am emberrassed suggesting your computers. At this time, I may not be here when you respond. Pressure is great!