Hi

This is Anusha Rachapalli Muni. I have purchased a ticket with Frontier Airlines to fly from Dallas to San Jose on July 4th. I was there at the gate exactly 15 min prior to the flight departure but the folks tell me that, my ticket is given away to someone else and i cant fly now. I get a standby ticket for next flight wich is after 8 hours.

I call up the Frontier Airlines and cancel my standby ticket and was told that, they will put back the money on the same reservation code and then use at a later point.

Today, I call up the Frontier airlines with the same reservation code and found that there was no amount associated with this ticket and the ticked has been used. They say, we have never documented anything.

Then they transfer me to customer relations and that stupid again transfers me to reservation. This goes on an on and no one ever gives my money back.

I have lost 550 bucks onthis reservation code. I do not know whom to call for help.
Hope someone can help me out.

Regards
Anusha

I'm never flying with Frontier airlines.. ever.. nor would i even DREAM of recommending it to anyone!!

I booked my ticket with Frontier last year to go to Altlanta from Portland and back. This cost me $866. I had to cancel this ticket due to personal reasons and when i got told i wouldn't be refunded the money but i could use it at a later time to book with frontier, I thought it was fine.. I got given a year's time for this which was convenient too.

However, now, almost a year later, now when i want to use my money, there are a number of rules in place making it hard for me to use the money

a) I have to use the entire money for one trip and one trip only (regardless of the amount - I cannot use the 900 to book to go to two places.. which is more logical given most return trips within the states usually cost around the 4-500$ mark)
b) I have to use the entire money to book one ticket only for myself (i.e. i cannot use the money to buy a ticket for both me and my wife cos it'll mean that some of the money will be used to book for 'someone else')
c) I cannot use this money to make a booking for a vacation deal offered on the frontier website (something that might enable me to spend this money stuck with them sensibly.. maybe a couple nights of accommodation?)- cos it involves the use of a 'partner' for accommodation and since the partner is not part of the frontier company, i cannot use this money to pay for them
d) I have to pay an extra $100 as re-booking fees!

This basically means that i have to buy a ticket to some random place for ~$900.. a place that i might not want to go to but now have to if i want to make use of all the money i have with frontier.. worse of all, i have to pay another 100$ to do this! AND spend the same amount for my wife if we want to go together, not to mention the extra costs for accommodation and all! I even asked if i could use it for 1 ticket like they say, but have multiple destinations (go from portland to chicago to washington dc and back to portland).. but turns out frontier don't fly to any place without going through Denver.. which will mean that if i want to go how i planned, i would have to go from portland to denver, denver to chicago, chicago back all the way to denver and then denver back to washingon dc!!! Doesn't' make ANY sense to waste at least half a day doing this!!!

When I called their customer care regarding all this, all i could get from them is 'we cannot do anything about it, that's our policy'.. I asked them what my options were. i mean what would they do with the 900$ .. all i get is that is your choice.. how on earth when I'm not left with any in the first place!!! If they want customers to use ONLY frontier, they really need to have improved their service!

How on earth would anyone feel like using or recommending frontier airlines ever again!

A very angry and gutted frontier customer.

frontier airlines pads their empty flights by telling cust. that they have to have a way out of costa rica at the last minute b 4 boarding .
they do not tell u when u purchase a one way
they do not tell u when u use their 800 num to make a reservation
they do not tell you when you pay at the counter at the airport
the do not tell you when u board your initial flight b 4 u connect in den.
they then spring it on u at the last min. and blame the costa rican gov.
this does not happen on american OR cont. airlines
i plan to file a class actin lawsuit and an ind. lawsuit
all add. victims should contact me at paul_boulder65@yahoo
so many travelers plan to bus out of costa rica to the north or the south
some plan to cruise out on a boat
some r not sure how they plan to depart costa rica
this SCAM/HUSTLE was pulled on me and they will not get away with it
meanwhile, they push their credit card. app. at u in denver
when this was pulled on me told them that since they failed 3TIMES to inform me that they could just refund me my money or send me back to dallas
they said they would not do either
this was a forced, coerced transaction of hideous business nature
there r people at frontier airlines who will hear my name in their sleep
this has caused financial and mental/emotional duress
i have been forced to embark in a foreign country with little money now and was isolated from my city of origin
it is a form of imprisionment and hinderance
just the beginning

I traveled on Frontier Airlines beginning on 10/30/2008. On my outbound trip, there was no charge for my one checked bag (which there should never be; after all, given the restrictions on what you can take through security, you HAVE to check baggage now). But on the return trip a few days later, they tried to ding me for $15 to check the very same bag! They claimed that I had to pay this surprise fee because they had imposed it for "travel after 10/31", even though I began my travel before that date. When I complained, and told them that I would never fly them again, the agent reacted by making me a "selectee" -- that is, by causing me to practically be strip searched as I went through security.

Airlines shouldn't rip people off for baggage, and they CERTAINLY shouldn't be allowed to use the security procedures to punish consumers for standing up for their rights! Don't ever fly this airline.

Use your miles-forget it. We tried to get information for months on when we could book our tickets to Alaska for next Spring. They continually told us to call back. This went on for two months. Finally, we gave up and tried to book our flights to New York in December and found that it was too late. Thanks to the misinformation from Frontier and the blackout dates, we had to purchase all of our tickets for both trips although we have 50, 000 miles. I wrote a letter to the Frontier CEO requesting resolution. We received a letter back thanking us for our "feedback". I have called the person who signed the letter, early returns, consumer affairs (which is really customer service) and the Administrative Assistant to the CEO. I've written another letter. I want a complete and just explanation of their bad service and a resolution to my problem. I am thoroughly disgusted with Frontier, am canceling my cards and transferring my miles.