Frontier Communication

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Category: Services

Contact Information
United States

frontier.com

Frontier Communication Reviews

Mary C. Desmond January 4, 2011
Fios, PHone, TV, Internet
I have a bundled service from Frontier Communications and they have to be the absolute worst!!! We have the TV, Phone, and internet all in a bundle. The TV never seems to work properly and if we want someone to help get it to work they want to be paid for all. They arbitrarily gave us VOICE MAIL on our answering machine and DID NOT EVER tell us until we were in it for at least 5 months - 5 months of missed messages! I was told that they should have told us twice and when I told them they never said a thing, the typical excuse or answer was "I am sorry". The people with the interet are total idiots. We are from WA state home of Microsoft and I feel we get a better level of service from the WA people but we normally get jerks from everywhere but here to waste my time and never resolve anything. I did NOT think they were with the goverment and with a union! When we get our contract fullfilled, we are soooo gone!!!
Mad Dog October 11, 2009
Simply awful
I recently keep getting disconnect from internet several times, and my computer shows I got limit connectivity which mean the signal is bad. How can I get bad signal when the internet modem is upstairs, my room is downstairs, and I have a good wireless network? The limit connectivity causes my wireless network and the rest of wireless networks to disconnect. At the time, I knew the problem is the internet modem because it keeps giving the wireless networks disconnect several time. This keep happen to me almost every single day. In some cases, I get disconnect more than 5 times like today. Sometime the internet start’s working again after 5-10mins. Sometime I have to turn off and then on the internet modem. I don’t want to go upstairs and turn off/on the modem. I don’t want to wait in the middle of my works (online homework, or bidding item). I don’t want to get disconnect at all and it really frustrated me every day. I called the frontier company to change the modem or to fix the disconnect problem but they refused to change the modem. They said they can’t help me to fix the disconnect problems because they said the internet is working now. They said to call them back when the disconnect problem happen. I told them by the time I get to talk to them; my internet comes back on already. Before they told me to turn off/on the modem, the internet did come back on but my internet will get disconnect again and again. That mean I have to wait or turn off/on the modem a few time a day. Again, I don’t want any disconnect and it really painful to me. I had search a few solutions on my own but they still don’t work. I am out of option but asking for your help. I don’t want disconnect almost every day.

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