Plan on spending an afternoon on hold if you have to call Frontier Communications customer service. I waited on hold, listening to extremely poor quality muzak, for 18 minutes before I hung up and called back later. The second time I waited 42 minutes before getting totally frustrated and hanging up. The third time I selected a billing branch from their unintelligible phone tree and as soon as I got ahold of a real person I demanded to speak with a supervisor. Lo and behold I had to wait on hold another 10 minutes before I got someone who could help me. It took him about 45 seconds to take care of what I needed. This company needs to hire some more service representatives as they are demonstrating a total disrespect for their customers by making them wait on hold for so long. Thank goodness I've moved out of their service area.