I have spent countless hours on the phone with Frontier Communications trying to get my account straightened out.

Sometime in January 2011 my service bundle was split into separate billing raising my monthly payments. My roommate moved out of my house and took the Frontier phone number with her (this is what started the issue). I contacted Frontier and explained the situation and worked out a seemingly simple solution. Frontier would issue a new phone number to me and “re-bundle” my service. In the past I was quite happy with their service and bundle price. In fact this was my second contract indicating I was a repeat customer. Here’s where my horrors begin. I got 3 bills a month for my “re-bundled” service, Internet, television and phone at a significant increase. I contacted Frontier’s “not so” customer service department and spent many hours talking, waiting, and transferring…..I would be on the phone for literally hours at a time, in fact for so long my arm would ache. I finally got in touch with Frontier representative Lisa Smith at 888-960-7328 x23264 and told her the same story I have said to Frontier representatives over and over. She (Lisa) gave me her direct extension and told me she would take care of everything. More months went by with the same messed up billing cycles. I could not understand what bills to pay and what ones not to pay. My service went to 24 hour disconnect status (or something like that) so I got on phone once again. This time I arranged an emergency payment to keep things going. Several days later they “lost” my payment. I could see it cleared my bank (online banking) but they could not find it anywhere. To straighten this mess out I had to have their billing department send me the “payment Proof” fax kit where I had to fax them copies of my bank records to “prove” I paid the bill amount that they had “lost”. There were so many accounts in my name even they (frontier billing) couldn’t figure it out so it looked like I had not paid the “other” bills.
I was so mad at this point I wanted to “fire” Frontier as my provider because of excessive VERY BAD CUSTOMER SERVICE. I contacted Lisa once again and asked her if I could get out of the bundle contract, pay my final bill, and be exempt from my early termination fee ($150.00). I was at the end of any patients a reasonable consumer could muster. She contacted her supervisor and they agreed to “let me out” without paying the early termination fee. After all they were quite embarrassed by the lack of customer service I’ve received in the last few months as well.
I terminated my service in March 2011. Since then I get 2 or 3 bills a month from Frontier. One is consistently - $17.04 (that’s negative -$17.04) the other is $46.42 and the other is 358.96. Each bill has a different account number. Now….one of the bills has gone to collection. I wonder what will happen when the bill for -$17.04 (negative) goes to collection as well.
I going to report them to the BBB and post some complaints on their facebook and twiter pages. I anyone at Frontier wants to set the record right and give me a legitimate bill I will be happy to cooperate and pay what I owe. Until then I will not budge.

Guess what l…… now I am a Happy Comcast customer.