Worst store ever they havnt gave me my laptop once i took it for repair since dec 12 o9 to this day march12, 10 i still have no news.

I bought a lap top and I was told in the counter that if get the fry's credit card I will not have to pay interest for 12 months, then I got the card, when I received the first statement it did not say anything about that promotion, so I call them (first electronic bank ) and they say that they did not know about this promotion... the interest is over 22% so I pay in full. in the past I have experience that sometimes they did not honor the rebates and extended warranties.

OMG. I have never encountered a worse customer service than Fry's. They are so rude and just would not give in. They have a faulty product and they would not admit it. They tried to trick you into believing it's your fault the product's not working.

If you wouldn't budge, they tried and tried to talk you out of returning it, because according to them, they are the "expert", and there are always customers who "don't know what to do with their electronics" and "set it up the wrong way!"

Then they would try to talk you into accepting store credit. They must've mentioned "store credit" for 30 times!

And if you return your product in another fry's that happens to have another tax rate, the tax rate at the place of return would apply. And in my case, they are eating me A LOT of money. It is Sales tax, if they are a franchise store, they should return you the whole amount with the original sales tax. It is just so Effed Up! In the end, they still charged me five bucks without explaining anything. I had to find out from my receipt!

So Effing Wrong. For a store this size, you should really reconsider your so-called "store policies" and train your people manners. They seem to really need them.

First time shopping w/Fry's will be the last. April 15, I ordered a Samsung LCD online. I checked w/the store and was told they did not have it, but a location in Webster, Tx did. Jason, the "supervisor" would order one. It would be in in 3 days. I called in 3 days was told Jason was on vacation, the Webster store did not have any in stock and that it was against store policy to ship discontinued items. The TV was not discontinued from Fry's when I ordered it. The sales associate informs me this TV has been discontinued for months. Even though Fry's still offered it in April of 09. I was then told by Greg, a "supervisor", that an email had actually been sent to Arlington. That store had the TVs in stock. It would take 11 days. The Arlington facility only sends a truck once a week. Today, April 29 was the 11th day. I called and spoke to Greg again. The TV is not coming and they had no way of knowing that beforehand. Apparently, the Arlington store continued selling the TVs until the minute before the truck left for Houston and now they are sold out. What a coincidence! In the end, I realize the mantra for Fry's is... it's discontinued. There is no communication between stores. I had called a couple of times to see if the email had been sent, if there was any reply, if the tv was in fact coming. I was told it should be here on Thursday. So, what I am left with is... the Arlington store has none, the Southwest Houston store has none and won't be getting any. Why? You guessed it.. it's discontinued. At one point, I can hear a sales associate and Greg arguing over the phone because neither one wants to talk to me. I was never rude, confrontational or even angry. I was just frustrated and tried to explain that I was just trying to figure out how the system broke down. Basically, they couldn't have cared less, had no option to rectify this situation and couldn't wait to wash their hands of a customer who was spending thousands of dollars. I now understand all the frustration in dealing with a company that doesn't care about customer service. From now on... I"m shopping at BH. Even if the cost is more, I don't trust Fry's at all. I am an avid consumer as are many of my friends, I'm sending out the warning now. Don't fall for it.. like I did. You'll end up with a headache, being treated like a leper and little else.

If you ever bought a motherboard from Fry's, wish you best of luck. After you installed the CPU and found the motherboard is not working, you're be in horrible shape, they won't exchange or refund you, because once you installed the CPU in the slot, there is some markings there, then they said the board is damage by you and void the warranty. I got this %#%%$# experience and have to throw away a &%@#$@ brand new damage board.