This is the letter of complaint I sent to the company:

To whom it may concern:

Over the years since you have opened the store in Renton WA. my husband and I have spent thousands of dollars with your company. My recent purchases with your company have gone well until I had experience with your warranties and lack of customer service /equal treatment. I am outraged this has happened to me twice and the difference between the way my husband gets treated and the way I get treated is the kind of thing you write to dateline about.

This last experience with your company has sent me over the edge. I am asking that you do something to make the situation right, I am outraged. This is absolutely unacceptable.

I purchased a sony camera in Feburary 2009 my total purchase included your extended warranty. A couple days ago I noticed that my camera wasn't turning on so I look at it. The battery eject lever has broken off this is a very small moving spring loaded piece inside the camera that holds the battery in. I take my camera to your store and go see service they tell me its not covered and falls under the "accidental" category. I explain to them I bought the extended warranty. They repeat they will not cover it and will not fix or replace it which I expect when I buy a warranty on on something. So I go to the front ask to speak with the store manager and he looks at it and says the same thing to me. I explain to him no I didn't break it, I haven't dropped it. I believe its a defective piece. He proceeds to tell me that your company will not cover it calling me a liar. His name was Tuk. I proceed to say that I can't understand how they can sell a product and a warranty and not back it up. If this tiny piece inside the camera is not covered what is? He proceeds to tell me that your company sells lots of these camera's and they don't come back with this piece breaking and if he sent it out there would be a charge to your company. This camera is not even a year old surely sony backs their own products. I can see that your warranties are at the whim of whoever is at the desk. This was the store manager that I was speaking with. Over the course of 15 minutes he helped everyone and everything that came his way after initially speaking with me when he finally came back to me he said there was nothing your company was going to do I am out $270.00.

I talk with my husband, he goes down to the store the next morning. Walks up to the customer service counter tells them the camera has a broken piece fills out a form is informed that it will fixed and back in two weeks.

You clearly have a few issues discrimination and policy inconsistencies.

This is not the first time I have been treated this way by your Renton store. I also purchased a fujitsu laptop in March and bought your extended warranty. In July my brand new laptop stopped working. I go into your store get to the service counter where they inform me its going to cost $70 to diagnose the laptop problem. I say "oh well I bought the extended warranty". Orion tells me I still have to pay the $70 if the problem can be pinned on the manufacturer than I get my money back. I need my laptop so I agree, but this charge is in addition to the $300 I paid for your warranty on this great laptop that was suppose to be top of the line. So you can imagine I am not happy that you are charging me to look at it. To add insult to injury the diagnosis was a disc inserted in my laptop and within 2 minutes Orion informs me my hard drive has gone out but good news I won't have to pay the $70 for the diagnosis.

We get the diagnosis out of the way and Orion tells me if I want them to try and save any information on my laptop that its going to cost me $85 to transfer the info. Its a new laptop so shouldn't that fall under the warranty its a couple months old. I buy an external hard drive pay the money to try and save my precious children's photos that I have stored on my new top of the line laptop $200 later. My husband goes down to the store to find out about these charges and pick up the laptop to take the information off himself. The customer service representative says oh you don't have to pay for that we will do it for free, refunds the money and off he goes.

Its been my experience that your company does not back its products or warranties. If you can get more money out of someone you gladly will. If you can get out making good on your word you will and not blink an eye. Its 2009 I never would have guessed that being a woman would make such a huge difference in an electronics store of all places. However I have been treated so badly by your store here in Renton. I feel strongly that you need to do something to make this situation right. You have a small opportunity to do the right thing for a customer who has bought some of the best products you offer and your warranties which I know is a huge chunk of your profit margin.

Please get back to me within 48 hours

Applied for a Fry's Electronics card earlier this year. Given a discrepancy [outdated info] on a credit report, the app was denied. Contacted the appropriate credit bureau and updated the info. Today, a few months later, stopped in and re-applied. This time the delay was due to a "duplicate application". Called Fry's credit company from the store and was told that since the first and second applications were less than 6 months apart, the 2nd app will be denied also. The credit "rep" said I will now have to wait ANOTHER six months before applying again. I told him they make it tough to do business with them. The store employee apologized and said he "didn't know" about the 6-month policy. No great loss; the general atmosphere at Fry's Electronics in Tempe is so unfriendly, starting with the accusatory-looking staff at the entrance/exit, that I remembered on my way in/out why I bought my last computer--and will buy my next one--elsewhere.

I myself and one of my friend bought merchandise from Fry's Electronics in the San Francisco Bay area. We both bought walkie-talkies based on an advertised rebate from Columbia Telecommunications Group and till date neither of us has received rebates for the same.

Once the 14 weeks for processing had passed, I called them regularly. For a while, they were answering their phones and I was told each time they were backlogged with rebates and that the rebate program had far exceeded their expectations. But that my rebate was in their database and scheduled to be sent "this week." They even went so far as to give me reference numbers on both my rebate and my friends. Now I got response from the rebate center. I get a message saying the voice mailbox is full. Today when I called their corporate headquarters and asked for the person at the company responsible for rebate programs and was told by them that the only responsible people are at the rebate fulfillment center to whom should I need to contact in order to get my rebate. When I pressed for a person within the company, I was promptly hung-up on and it wasn't an accidentally hang-up and I got a reply from them after sometime that "There is nobody here that can help you, good bye."

The very next day I have filed a Mail Fraud form with the United States Postal Service. They base investigations on the number of complaints. It might be too late for us, but if enough people fill out the form, maybe we can stop them from continuing to rip people off via the rebate scam.

I bought a 30" LCD TV here in '05 with a 4 year warranty.
In January 2009 I brought the TV in for repair. The warranty expired in June of 2009.

Calls to customer service with simple questions like "Where is my television?" and "How much longer till I can pick it up?" were not answered. Customer service representatives over the phone simply stated they didn't have an answer they could give me.

I didn't receive my television back until mid-April, and when I brought it home it had the same problem PLUS a large, noticeable scratch on the screen.

I returned the television in May of 2009 and now in August 2009 I still do not have a television or an answer.

I have talked with supervisors about getting a loaner television, getting a replacement, or getting time added to my warranty because of how long it took them to perform these repairs. I was promised to be contacted about this issues but no one has called me.

My warranty has now expired and I was told that I would have 30 days after receiving my television to return it for additional repairs now that it is out of warranty.

DO NOT BUY PRODUCTS (especially warranties!) from Fry's Electronics. They take forever to repair your product, the customer service is lousy, and they screwed up my repair! They won't offer me a replacement or even a loaner television.

I viewed the ad in the Saturday paper which identified a vacuum...the Dirt Devil on sale..for one day only. I drove a long distance to the store.
This vacuum was not to be found..BUT, a sales associatee said to take a similar one to checkout and they would honor this ad. At the counter, the check out lady refused, called it the wrong model, and then the managere came over. THe ad PHOTO matched the item, but he showed that the SKU number didn't match...and would not honor the sale.
So they expect the impossible...how can a customer look at the photo and not know it matches the skew number?
Unbelievable BAD customer service.
These guys are just sharks looking to rip you off. Stay away and be warned of their false advertising.