Don't buy a support contract from Frys. I live in Plano Texas and have had the worst experience of my life relative to support and service from a retailer. Seven service tickets in less then a year and they use every excuse and loophole to avoid taking responsibility.

The most extreme example I have every had of incompetence and lack of concern.

As far as escalating to someone with brains, forget about that too. They are so well organized to divert complaints that you are constantly directed back to a lower level manager that lacks the foresight or authority to make a decision.

Trust me - spend your money elsewhere!!!