I've made quite a few purchases at Frys in person without any issues but recently I made a purchase online (just over a week ago) and still haven't gotten the order, or a tracking number. I called customer service and was told that the shipment was "in route" and that if the order wasn't received on the expected delivery date to call them back...wait a minute - I don't have a tracking number so how can I possibly know what the expected delivery date is? Oh, I see, i'll get the expected delivery date once the tracking numbers are uploaded into the system? Which might be the 12th of never... To make a long story short the customer service rep was the most incompetent person i've ever dealt with and should probably be removed from the gene pool ASAP. If the order doesn't arrive on Monday i'll be calling my credit card company to stop payment since Frys can't cancel my order because it's "in route". Anyway, I won't be doing any more business with Frys after this!

Fry's.com - Didn't credit my credit card for an item that was returned.

Per Fry's customer service phone instructions, I refused delivery (and USPS returned) the unwanted item for a credit.

Fry's.com sent two identical items and they charged me for both. But I only ordered one. I sent several emails but the did not respond. I couldn't straighten it out on the phone either. Not only can't they the get their orders right but THEY DON'T GIVE YOU YOUR REFUND.

I disputed the $60 charge with my credit card company. Results pending.

I have bought lots of stuff at Frys over my years. Recently I bought some things then returned and had like 14$ left. They said they could not give cash back and put the 14$ on card.. Mind you this was returned with the 30 days I had. Well ok.. no biggie I will put towards another purchase later on. As we all know big companies collect lots of money on unspent store credit cards.. Well I use mine and did just that a few months later. I needed a new iphone car charger. Well I went to use my 14$ card that was issued last time. In the end I had 3 cents in change. The cashier said she would out that back on a new card... Ummm 3 cents??? NOw I dont care about the 3 cents, I would of left that in the penny jar for another customer.. But I was pretty shocked who chincy these guys are that they could not even give back 3 cents... And in the end they do this to thousands of people and that adds up on there end.. Well we all know you dont go to frys for customer service.. You go there is you know what you want and buy... But this add bonus of just being down right little bitches about putting 3 cents back on a card so you can what...put more money on the card to buy more things that you can never get change on...? Lame business practice.. Just go somewhere else and dont support these guys.. Its just big business squeezing out every penny they can get... boycott and spend a money at Best Buy or anyone else!!

Wanted to purchase desktop computer and specifically use tv as monitor.

Bought desktop computer and tv adapter card (per SALESMAN recommendations) 1 hour ago at Fry's Electronics, Phoenix, AZ. The tv adapter card is not compatible with this computer and cannot be connected to the tv without additional adapters... and only 1 usb in unit. None of this info on outside of box.

Called Fry's immediately. They advise 15% Restock fee will be charged.

I work in retail in credit/exchange capacity and agree with return policy in most instances, but incorrect salesman info should be Fry's issue.

Will not be purchasing from or recommending Fry's in future.

This is the first review I have ever written in my life. Let's just say my experience at Fry's electronics inspired me. I always thought Fry's was a good alternative to Best Buy. I liked it since they play classic rock there, on occasion I can find a descent CD, and they have a pretty good selection of DVDs. However after my experience at Fry's a couple days ago, I have vowed never to return. It all started when I went to meet a friend that was returning a computer that apparently didn't work as anticipated. I figured we would be there maybe 15-20 minutes and then catch lunch before I had to go to work. WRONG! We waited in line for almost an hour before anyone would help us. Only 2 people were in front of us being helped and one guest was being helped by multiple associates. There were a plethora of associates but apparently none that could help us. Idiot Waste of Space employee # 65 was sitting in a chair staring at us like we were freaks at a side show. Another waste of space was texting on his iphone. We didn't get any help until my friend complained about the most recent customer that was brought by an associate to cut in line ahead of us. Then we finally get an associate to inspect (very slowly) the computer we are returning. He send us to someone else. A customer asks an associate where the customer service department is so she can make a complaint. I ask if we can make one too. Then after more waiting in line we are notified there will be a 15% restocking fee. My friend explains to the associate the computer, monitor, and keyboard did not work. After going back and forth, the customer service manager comes out and says they will put it all together to show us it works. We go back again to where we were before. An associate hooks everything up together. It doesn't work. He fiddles around. We continue to wait. Then the associate takes out anotherkeyboard with a another mouse. Then it finally works and he points to the screen and says "See it works." Yeah it works with a totally differentkeyboard and mouse than it was purchased with! He offers to register it and my friend tells him there is no need because he doesnt want it. They tell him there will be a 15 % restocking fee. He tells them he will not pay because the associate assured him that the computer, monitor, andkeyboard were all compatible and never said anything about having to use an alternative keyboard and mouse. The associate and the Customer Service Manager seam very hard up for there 15% restocking fee and seam to be unworried about all what my friend has gone through. He drove 45 minutes to Fry's and 45 minutes back to spend 2 hours trying to hook up a computer the sales associate assured was compatible, then drove 45 minutes to wait in line for an hour and spend another hour bickering with rude, arrogant, and DOGMATIC employees and now he is expected to drive all the way back home with the chance that it will not work again???? Then the Manger is called out, we talk to him about 5 minutes. He trys to fight it a bit and then admits that it should have never have come to this and the original sales associate should have told him the correct information and he tells us that of course we should not have to pay a restocking fee. He says he wants to keep our business but these words ring hollow since if they really wanted our business they should never have hired such atrocious employees and created such dogmatic policies. I leave to go to work with no time for lunch since I had been there going on two hours. I vow to never come back to this aggravating nightmare ***. P.S. The Customer Service Manager should be working at a DMV with her atrocious customer service skills