Frys

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Category: Entertainment

Contact Information
Nor, Dallas, Texas, United States

www.frys.com

Frys Reviews

marciaw November 11, 2009

Customer Service - Rainchecks

Frys (Kroger) was having the mega event sale. At this particular location the store was out of 3m lint brushes.

Although on the shelf, the items are listed as a participating product for the mega event, the item was not listed in the ad. I did want a raincheck and the clerk suggested going to customer service as the line was long. So, we went to customer service... where I waited for a moment while the clerk purchased 2 powerball tickets, apparently for herself as there were no customers but us around.

Then, the customer service clerk refused to give us a raincheck.

She checked with the manager who then apparently told her that if it wasn't in the ad, don't write a raincheck. The manager came over and refused to give us a raincheck. This same manager refused to accept a competitor's coupon a year ago as that the competitor coupon was buy 2 (12) packs, get 3 free.

Additionally, the store was holding a buy 5 (12) packs for 10 dollars. I was willing to pay the 10 dollars but also wanted the 3 additional 12 packs. This location is horrendous. The Frys (kroger) locations nearby honored the coupon. The other locations did give me a raincheck. This policy of not giving rainchecks for items not placed in the ad is unjust.

The way these "representatives" of Frys act is outrageous. I do hope they proceed with their strike and are all replaced.

June 20, 2008

Terrible experience

I purchased a Phillips Magnavox TV from Frys on Northwest Highway in Dallas about 4 years ago with a 3 year warranty. From Day 1 I had problems with the convergence and had someone set it upon install and come out again a year later. I was told I would be charged in the future because I could set this myself. I have never heard of having to continually set the convergence. I was put off until after the warranty (and I called repeatedly), then got someone to come out to find the convergence had gone out and it was no longer in warranty. Frys refused to take care of this. I wrote letters, called and went to the store, but to no avail.

I had a similar problem about 8 years ago with a computer I purchased with a 5-year warranty. I used a loner most of the time during the 5-year period because it was constantly freezing up and nothing they did would fix it. I paid about $2500 for the computer and was offered a $500 trade-in allowance... which I refused. I was appalled that they had to nerve to avoid the warranty.