I hate to admit it, but, I failed my first exam using the Post Office study guide materials. While the materials I obtained frome the Post Office were free, the six example questions clearly did not help me to prepare. My exam result was 68.2.

Recently have been searching for work and came across Post Office job openings and decided to try again.

I called FSS, and spoke to very nice gentleman. He explained that the exam was FREE, which I knew because I took the exam on my own last year. He also explained that the information that FSS provided far surpassed any study material provided by the Postal Service. Although, there was a fee for the material, I was also informed me in detail of their refund policy. (Which, I felt comfortable with.) I was NOT guaranteed employment.

Bottom line, they were professional, informative, and very helpful.

P.S. I've received my study guide and have already began studying.