On Feb.2 I placed an order, FR0574217, with FTD for 36 roses to be delivered on Feb.11 and received an e-mail conformation. When, they did not arrive by 7:oo on 2/11 I sent an e-mail to FTD customer service.I later sent 6 other e-mails and as of 2/14 none have been replied to .

On 2/12 I talked to a customer service agent and also her manager for over 30 minutes and the answeres are incredible.

According to FTD, they transmit an order to a florist but thier system does not know if the florist recieves it. There is no acknowldgement of the order. They also have no idea if it evers ships. They have to call the florist for any information.

The "T" either stands for telephone or telegraph.

The order finally arrived 10:00 on Monday after my wife went to work.

Still no apology or any contact from thier Customer Service.

Avoid FTD !!

I ordered some flowers for my Mom this Mother's Day off of FTD(dot)com. I have had problems ordering flowers in the past from other websites, but thought I would be safe with what I thought was a reputable company. Imagine my chagrin and anger when the flowers I paid for never arrived on my Mom's special day.

When my order had not been delivered over 24 hours after the requested delivery date, I patiently emailed the customer service contact on the FTD website. The email I received told me to wait another 48 hours for processing of my complaint. After I had still not been contacted for two days, I emailed again. Another 24 hours passed, and I finally called the telephone hotline.

The representative I spoke to was not only difficult to understand because of her extremely thick accent and quick-speaking manner, she was flippant and unhelpful in regards to all my complaints. No matter what I said, she kept repeating the same two phrases again and again; "We apologize for the delay, " and "The flowers should be delivered soon, " was all I could get her to say. When I specifically stated that I wanted a refund of my money, or at the very least a coupon for a free future purchase, she basically told me to 'have a nice day' and hung up on me.

The flowers were finally delivered to my Mom, but only after it had been well over a week from the time I originally ordered, with no real explanation for their tardiness. To top it all off and add insult to injury, the flowers sent barely matched the bouquet I ordered off the website; at a percentage of about 50% correctness. I am utterly and completely dissatisfied with the service of their website and company, and will never patronize them again. I have more than half an inclination to contact the Better Business Bureau to at least warn them about these shoddy and deceitful business practices.

I expected better from such a well-known name in the flower business, and this why I want to make sure other consumers find out about how they really act. This company could not have gotten more things wrong with the overall experience had they been trying deliberately. I was foiled at every step of the process, and remain highly pissed off even some time later.

I would have probably let it go, but they continue to send me emails several times a week about their specials, even though I have 'unsubscribed' from their newsletters twice! Then, today, they had the nerve to send me a guilt-trip notice, asking why I hadn't filled out their customer satisfaction survey. Well, I filled it out all right, and I let them know exactly how I feel about them without mincing words.

For shame, FTD! You ruined Mother's Day. I hope you go bankrupt!

I placed an order online through FTD Flowers. The florist that they placed this order with delivered flowers that were in the process of dying. When the recipient called to let them know the flowers were dying they sent over another bouquet of flowers that were a bunch of wild flowers. They did not replace the order with the arrangement that I ordered and were very rude to therecipient “What is the problem” is their exact words to her.

I called FTD to request a refund or replacement of the order; they put me on hold to call the vendor to request a replacement. The vendor refused to send another bouquet because they had already sent a replacement. When you pay for a specific flower you expect the vendor to send that arrangement, I paid for Roses & Lilly’s not wild flowers.

They are now offering me a 20% discount refund after placing 6 calls with them. I WILL NEVER PLACE AN ORDER WITH FTD.