Ordered a $150+ funeral arrangement online on behalf of myself and 3 friends for delivery one day prior to the body viewing and received a confirmation. Upona arriving at the viewing there were NO flowers. A call to FTD only did not provide results--the only solution was to cancel the order. A day later a charge hit my credit card. I called FTD again and the rep explained that a credit was being processed. I asked about the service failure and all she could say was that the florist screwed up. Absolutely no consulation for the embarassment experienced by msyelf and my friends.

I've never had this problem with Proflowers.com or 1800Flowers.com. I'll be using them for all of my future floral needs and will NEVER AGAIN USE FTD.

Warning to all: If you order from FTD, timely delivery is not guarateed and it would appear that management of the participating florists is lax. Go for Proflowers.com or 1800Flowers.com for maximum satisfaction.

I bought a beautiful vase of flowers for my aunt who is sick in the hospital. I even paid extra to have it upgraded for more roses. The total came to over $70! I was happy to pay this for my favorite aunt because I knew that she would enjoy her favorite flower... the rose. Well, my parents were in the hospital room when the flowers were delivered and they were nothing like the flowers pictured or described online. The arrangement was mostly carnations with a few lillies (not supposed to be in the arrangement at all), and only one rose! Plus it was all arranged in a hideous brown vase ( it was supposed to come with a clear glass funky vase). My mom even took a picture of it for me with her camera on her cell phone.

I called FTD to complain about the arrangement and nothing was done. They said they could pick up the flowers and have a new batch sent! NO WAY! THat is completely embarrassing! Sorry Aunt Linda, they're taking your flowers away... not on your life! Or my other option was to have the flowers picked up and have my money returned. Again, that's horrible to go into someone's hospital room and retrieve gifted flowers because the florist totally messed up! So nothing is to be done. Needless to say, I will NEVER use FTD again, and I will let everyone I know how horrible their customer service is.

Flower order was placed June 1st for delivery on June 6th, which did not happen. I called thier customer service dept. and was assured that the flowers would be delivered the next day and I would get a phone call from them to vrify that was done. No flowers where delivered and I received no phone call. The same situation occured the next day and the next dayand the next day and the next day. Today, 6 days later the flowers have still not been delivered.

Paid premium price for mother's day flowers including huge penalty fee for having them<br />
actually delivered on Mother's Day. My Sister did receive a bouquet of flowers at her door -<br />
they were for someone else! She called the shop and they told her - so what - she could<br />
keep them, or deliver them to the recipient -they didn't care. Since the flowers were sent<br />
to my Sis as a surprise, she had no idea that she was an intended recipient too. Being the<br />
saint she is (which is why we adore her) she drove around most of mother's day morning<br />
trying to find the intended party. She did - a lady in her 80's who just bawled, that someone<br />
had thought of her. If not for my Sis, she never would have received her order from these jerks.<br />
<br />
I wait until almost 6pm on Mothers Day and my sis has NOT received her flowers so I call<br />
FTD to cancel my order - I'm really burned. They tell me the florist is willing to deliver<br />
them the day AFTER Mothers day. Well, I reminded her that I ordered online WELL in<br />
advance and paid a premium price for ontime delivery - so no thanks, just refund me.<br />
She got so nasty and angry, the FTD rep. named April --she asked in a snotty voice =<br />
"So you don't intend to do ANYTHING nice for your sister?" I told her about my sis doing<br />
the florists own work to deliver an order for another one of their botched deliveries and the<br />
FTD rep just snorted and grumbled that I'd get my refund in a few days and then she hung up<br />
on me. Truly, this is for real--25 minutes after she hangs up --out of the BLUE, the rotten<br />
florist shop calls my Sis to bully her into accepting delivery the day after mothers day with<br />
the crappy scraps left over from the day before. That witch April got off the phone from promising me<br />
a refund, promptly called the shop and told them to hustle their order so they could all still get paid.<br />
<br />
My sis who then knew the story told them respectfully no thanks - please do not deliver because<br />
she knew I had cancelled the order. The next afternoon, her son came home and there was the<br />
SADDEST, SICKEST looking mess of flowers on her porch. Sis works from home and these slimes<br />
never rang her bell. They dropped off that mess and slinked off, the neighbor actually saw the guy<br />
tip toe to the door and drive off! How pathetic -these awful rats. First they toldl me they couldn't <br />
deliver because no one answered the door, then they said that my sisters address didn't exist on<br />
that street even though she's lived there for 15 years and my online order printout showed that ALL<br />
the entered data was correct. Then this April even read off the name of some entirely different<br />
woman with a different phone number that came up under my order reference number. WHAT <br />
a tangle of lies and deceit. Bottom line --FTD has your money period. They will back their crummy<br />
florist and NEVER the client. So scout around for a REPUTABLE floral shop near your recipient. Do<br />
a yelp or other search first - then call the shop directly to order. FTD used to stand for integrity - and<br />
those days are LONG gone!

Made an order for red roses and a cute striped vase for mom on valentines day. What got delivered was a cheap vase with carnations and baby breath in it. So looked online and see it says they have a right to substitute flowers and vases. So buy roses and get cheap carnations? The sad thing is I went to the grocery store last night and saw beautiful red long stem roses for $20 and was tempted to buy them too but thought I had this great set coming to the house anyway. Boy was I wrong. Big mistake. Next time, I buy roses I SEE and deliver them myself. Never again will I ever buy from FTD.