DO NOT USE FTD.COM for flower purchases!!! Purchases are not delivered in a timely fashion or delivered at all!!! This is the 3rd attempt to have flowers or plants delivered and the product is NOT delivered on time or at all!!! It is extremely bad when other deliveries are made for flowers purchased from other individuals but NOT delivered by the spouse of the reciepient that was purchased 1 1/2 weeks in advance and at a very high cost!!!

On May 7th, 2008 I went online to order flowers for Mother's Day from FTD.com. My girlfriend and I ordered flowers for both our mothers. Ten minutes after we place our order, I get a call from a FTD customer service representative stating that "the flowers that I have chosen are not available at a florist nearby" (bs, but anyways), "and that I could call FTD and speak with a rep or he would cancel my order and not charge my credit card." So I said "thanks but cancel my order." 5 minutes later I get an email from FTD stating that they Cannot Process my order, and it will therefore be cancelled, and my credit card will not be charged.

So at this point you are all going, great whats the problem. Here it is, needing flowers for mother's day I find a florist in both of our mother's home towns and order directly from them (should have done this in the 1st place). So I now have flowers going to our mothers perfect. Mother's day arrives and both mothers get the FTD flowers (the cancelled order) and the new flowers that I got from another florist because FTD cancelled my order.

So I patiently wait to see online if they have charged the flowers to my account, and yes you guessed it; they DID.

So I call there customer service rep, and discuss the matter with a very nice rep (Jessica), and explain my situation. She gives me the generic "well we have no records of calling you or sending you an email." and "if the flowers were delivered there isn't much we can do." HOLD ON you cancelled my order and then reinstate it with out telling me and "there's not much you can do???" So reluctantly I hang up because she informs me that she cannot discuss the matter further until she calls the flower shops to see if the flowers were indeed sent. Fine I call back the next day and talk to 1 customer service rep, same story, so I talk to her manager, same story, so I go one level higher, same story. By this point the time I spent on hold in between talking to someone grew in length (if we bore him with the hold music maybe he will go away). Once I finally talk to the 5th person, he informs me that I will be refunded my money BUT (this is the best part) to inform the people I got the flowers sent to that that the florist will be coming to pick them up!!! So FTD screws up and is going to get the florist to clean it up. The florist calls my mother, and she tells the florist the story, and she says "enjoy the flowers that is a waste of out time/$ for their mistake."

So I will never use FTD again, and I advise you to stay away from them as well.

I ordered 2 sets of Gardenia Bonsai for my mom and step mom on 5/6/08 for delivery on 5/8/08. My mom and my step mom live approximately 2 miles from each other. FTD sent one by FedEx the other by DHL. The one sent by FedEx was delivered on the day promised Thursday 5/8/08. When I tracked the package through DHL it said that it had been accepted and according to the FTD website was delivered on 5/8/08. Not true. When I called my step mom and asked her if she got her gift she said no. The monday AFTER MOTHER'S DAY, FTD informed me that DHL had not picked it up. I asked them why their records indicated that that it was delivered when it wasn't. No response. My response to them was that 1-800-FLOWERS does a much better job and that they had lost a customer. No where on FTD's website is there a place for complaints and one would think that the busiest day of the year for flowers being Mother's Day they would have people on the phones. No way their recorded message was that they were just too busy to talk to anyone. What a crock. But they were sending me advertisements in my email for delivery for Mother's Day on the Saturday before. Now we'll see if I get my refund.I look like a total idiot with my step mother.

I made a mistake and needed to cancel an order I made to FTD. Oh Lord was I setting myself up for days of misery. First, after realizing I had made a mistake I immediately contacted FTD - (First, they are so proud of their phone number they hide it in their name so you get the opportunity to spell it out on the keypad - don't you just love that - I feel like a second grader - uh, 1-800-S - E - N - D - F - T - D.)

After, (I thought) successfully canceling the order, I received the FEDEX tracking information sent to my email address. I thought this has to be a mistake but I will check anyway. Sure enough the package was shipped. Now I am getting real concerned. So, I call FTD again and sure enough, they can't cancel the order because it has already been shipped. But it was supposed to be stopped, your service Rep told me it was cancelled. Sorry, it has already been shipped.

Well, can I re-route the delivery so that it comes to my house instead of the recipients? Well, yes we can do that. Okay, here is my address. Fine, we will contact FEDEX immediately and have that changed. Next day, guess what, FEDEX was never given the information and there was an attempted delivery of the package. Fortunately the office was closed where it was being sent. Back to the phone I go, I call FTD again, (oh they have the most rude hold, they mix a little music with the most rude announcer you have every heard. She comes on every 5 seconds with some kind of an announcement from FTD. It is horrible.

Anyway, I finally get a rep on the line and they say, oh yes that order was canceled and refunded. But I just checked FEDEX, they attempted delivery but it failed for some reason. AHHH! I WANT THIS ORDER CANCELED. Next day, I go to FTD and here I sit with FEDEX set to deliver that package on the next business day, it's Saturday, and that annoying on hold announcer trying to get an order stopped that was supposedly canceled and refunded and canceled from being delivered.

"Oh, thanks for your patience." Oh my gawd... If I hear that once more I will go crazy. Mr. Bush, you should make those detainees in Gitmo listen to FTD's Hold for a couple of hours, it's just the torture you need to extract any information you want.

AHHH, I will never ever use FTD again.

I ordered, a floral arrangement, on February 6th for delivery on February 14th, at the price of $ 92.98 for my girlfriend in Middle village, it of course is still not been delivered, after over a hour on the phone with customer service both Friday and today, ass well as several different stories from the florist (Nick, Leodis, owner) handling the order, I strongly recommend to never use this company, I still have had no contact by either FTD.com or the florist in queens.

Do not use FTD.com!!!