Without doubt the worse customer service experience I have ever had. Spent £2000 buying bedroom furniture, not only did it arrive 2 days later than promised (inconvenience of having to take days off work) but I was not kept informed of this either. When the furniture arrived the people assembling it hardly spoke any English. I dont have anything against this but they couldnt understand where in the room I wanted it assembled & the layout. They assembled it in the wrong place which meant I was unable to move the items due to them being so heavy. Bed was king size but mattress was double which meant it didnt fit properly. A few bits of furniture were broken.

When I confronted the shop keeper besides being rude he threatened me that he "knows where I live" & will "sort me out" simply because I complained in a polite but firm manner. This didnt mean replacing themattress with a proper sized one but more like I'm gonna come & get you. It felt I was dealing with a thug rather than a shop retailer.

Cause I complained he took it personally & promised not to rectify the problems that had occurred due to his furniture not being of satisfactory quality. I can only say stay away from this retailer at all costs unless you enjoy being ripped of with bad quality goods & service.