I cannot get onto full tilt pokers on line address I have been trying for 2 days now have they gone under

Full Tilt has emailed me three times over the past two weeks stating that they made a mistake with one of my deposits and that they would now be taking it out of my account. Those deposits were made 4-5 months ago. I think that is rediculous and should be against the law. I had plenty of money in that account to cover the balance then, but since I have moved and I dont have access to that bank any longer. They are only give 1-3 days for the deposti to clear. Is anyone else having this issue. This is really poor customer service. Withdrawling the money 5 months after. That is crazy..


Ultralee

I requested to close my Full Tilt Poker account and have my $91.49 refunded back into my checking account that they use to take my money out off. It has been months with out a refund given. Now they finally email me wanting all this personal information and say then they will mail me a check. However, they only issues checks in the amounts of $100.00 to $2, 000.00 Needless to say, my money is under the $100.00 I have emailed them numerous times asking for someone to call me or to provide me with a phone number that I could call and speak to a live person. I find this to be a total rip off and they are not giving me my money. Anyone know where I should start filing complaints? I assume the usual, FBI, gambling game commision but I know there are many other places. I will report them on ripoffreport.com also. Thanks for any tips you can offer that will help me get my money back.

FillTilt is either a scam or they have really stupid people working there. I think it's both. I've opened this account a few months ago and made a $600 deposit which I lost. So I deposit a couple of time here and there. Then I started to win some money back, so I withdrew $100 dollars. That happened without problem, so I was happy. See I use their Quick Deposit, so they have my checking on record for deposit and withdrawal. I started to win a little bit more back, so I withdrew another $100. Okay.

Now the third time, I withdrew $200 dollars and all of a sudden, I cannot log on to my account anymore!!! Then I get this email saying that my withdrawal was decline and suddenly Fulltilt wants me to prove who I am. Remember, I was using Quick Deposit, the same checking they have on my record and I haven't changed any personal information. So I reply back to their email asking them why they need a copy of my driver's license, bank statement etc... that they owe me $200. And you know what they said??? They asked me to email them on the email address I have on record in my account. Ehhh??? Fulltilt email me, I replied back TO their email WITH their email attached below and they tell me this is not the email they have on record for me???? So how the F*&% did they get my email to contact me??

I'm copying the email below for you guys to read and decide for yourself if Fulltilt is a scam or stupid or both. I only removed my own email address, name and moved the email in the order they were received and sent. Remember, I have deposited and withdraw using Quick Deposit linked to the same checking before I received this. And the worst part is: you don't know who's behind the website, do you? No face, no office...


On Mon, Sep 6, 2010 at 1:43 PM, Full Tilt Poker - Support <[email protected]> wrote:


Hello _____

We are contacting you in regards to your Full Tilt Poker account.

For security reasons, we need to verify your identity.

Please send clear scanned copies of the following items to [email protected]:

1) Photo ID:
One of the following: valid driver's license, passport, or other government-issued ID that shows your date of birth and the date of issue or expiry.

2) Proof of Address (less than 60 days old):
One of the following: bank or credit card statement, utility bill, cell phone bill, home or auto insurance papers.

3) Bank statement showing your name with Bank account ending ****____ which was recently used on Full Tilt Poker. If you bank online and do not receive paper statements, please send a screenshot of your online statement.

Before sending copies of your documents, please ensure the following requirements are met:

* Copies must be clear and legible (96 to 150 DPI or higher recommended for scanned copies).
* The document needs to be a full page and complete (bill/pay stubs, folded papers, envelopes, and partial sections are unacceptable).
* Bills must clearly display that company's letterhead or official logo.
* Your address verification document must display the same name and address listed on your Full Tilt Poker account.
* We can only accept email attachments of 3 MB or less, and attachments can be in either JPEG (.jpg, .jpeg) or PDF (.pdf) format.

If you do not have access to a scanner, we will accept digital photos of the documents providing they meet the requirements above. If your camera has a macro feature (appears as a tulip icon), please enable it and take the photo within a 12 to 18-inch distance. If your camera does not have this option, please take the photo within a 24-inch distance.

Please note that your Full Tilt Poker account will remain suspended until we receive and verify legible copies of all requested documents.

Once we process your documentation we will contact you with an update on the status of your account.

Thank you for your cooperation.

Regards,

Carl
Cashier
Full Tilt Poker

----------------------------------------------------------------------
Please remember never to give out your password or enter
account details over the Internet. Full Tilt Poker staff will
never ask you for your password. For your security, always
keep this information a secret.

Learn, Chat, and Play with the Pros at Full Tilt Poker
----------------------------------------------------------------------


_________________________________________________________________________________

To Whom It May Concern:

I do not know why you have suddenly decided that there's an issue with my account when I have made deposits and withdrawal on the same checking for the past few months without issue. Unless you have good reason or proof of suspicious activity (ie.. letter from my bank), I can only conclude you are trying to scam me of my identity and avoid from paying me my $200 dollars withdrawal request.

I ask that you pay me back my $200 dollars, reinstate my account or provide a local branch location where I can speak to someone in person.


Thank you.


_________________________________________________________________________________


Full Tilt Poker - Support to me
show details 3:03 PM (1 hour ago)

Hello,

Thank you for contacting Full Tilt Poker Support.

For your security, we will only release your account information to the email address registered to your Full Tilt Poker account. Unfortunately, this email address does not match our records.

Please contact us from the email address registered to your account, and we'll be happy to assist you from there.

Thanks in advance for your cooperation, and we look forward to helping you.

Regards,

Elizabeth
Cashier
Full Tilt Poker

----------------------------------------------------------------------
Please remember never to give out your password or enter
account details over the Internet. Full Tilt Poker staff will
never ask you for your password. For your security, always
keep this information a secret.

Learn, Chat, and Play with the Pros at Full Tilt Poker

I deposited $20 into Full tilt pokers software for online poker playing. After using the software a few time i started loosing money because of a faulty design due to button placement. The problem with the software is the designers put changing check boxes on top of appearing buttons, which all change as you click them. for example there were times i would call .30 cents and right as i clicked the button it would change to call $5, and i never ment to bet more than the .30 cents. I started a forum thread on this topic too, so if you want further details on the matter here is the address:

http://pokerforums.fulltiltpoker.com/major-software-design-flaw-t106022.html

So I learned very quickly that i didn't like playing on their software because i was loosing money unfairly. When i tried to withdrawal the $20, i learned that they have it set up to where the lowest deposit amount is $100.00. So they allow you to deposit $20 and then will not let you withdrawal it, which i think is shady, even if it was in the user agreement. so i emailed the withdrawal department for 3 weeks telling them how i hated there software and i just wanted my money back. I have had no response when i contacted tech support, and withdrawals, and had no official response on the forum i started. So now all i can do is gamble my $20 on this software i hate.