BUYERS BEWARE!!- Sorry this message is so long, but believe me, it’s worth reading!! To those who are thinking about purchasing from funeralprinter.com/ kingdomtemplates.com (seller's real name Titus Gerard), please think again!! First of all, let me mentioned that I've just done some more research on this company/ website and have found that six complaints have been filed with the BBB on this company. The BBB has given them a grade of "F". There is not a phone# on his website for you to contact him directly, and now we see why. The only way you CAN contact him is through email, and he's not good with responding back to messages. Titus Gerard's www.funeralprinter.com website features beautiful funeral program templates to download for various prices, but the services that you receive from this man/ his company may not be so pleasant. We ordered from Titus Gerard's website company, www.funeralprinter.com twice, and both times have been unpleasant. On the www.funeralprinter.com website, it states that you will be able to download the templates immediately, and receive a hardcopy via USPS Priority Mail within 3-5 business days, but that never happened with either of the orders we placed with www.funeral printer.com/ Titus Gerard. You may ask: "Well if his services were so bad, then why did you order from him again?" Like I stated earlier, the templates provided by him ARE beautiful, and since we DID finally receive the hardcopies from him, we thought this 2nd order would've gone like the first one did, and that we WOULD get the download link and eventually our hardcopies over the next couple of days. But that didn't happen this 2nd time around. The first time we placed an order through www.funeralprinter.com, we did not get a download link immediately, as he stated on his website. It was five days later when we received the download link for the templates. We didn't get the hardcopy until we continued sending requests for a tracking #, in which he finally gave us a tracking# and sent the package off almost 14 days AFTER we placed the order, not within the 3-5 business days as stated on his website. About another week or so after we received our first order, he emailed us, informing us of another special we could get for the Funeral Printer Exclusive Edition, an upgrade from our first order, which would provide us with all the templates from his funeral printer website, all for another $99.00 ($108.00 after taxes). So since the templates were beautiful and we DID get our hard copy via USPS mail the first time, we went ahead and ordered the second special upgrade from him. The second time we placed an order was on Wednesday, 8/18/10 in which he emailed us a message, thanking us for placing our order. We emailed him back asking if he would provide us with the download link as he did with our first order, but he never responded back. The next day, 8/19/10, he emailed us another message, stating that our order had been shipped, and provided us with a USPS tracking #, and he provided GoogleCheckout with the very same tracking info, misleading them as well. After the next couple of days went by, we still hadn't received a download link from him to download the templates online from, nor did we get anything via USPS mail. After we continuously sent him messages inquiring about our order and never getting a response back from him, we spoke with a couple of USPS representatives, and finally to a supervisor. After they checked through some things, we were told that the tracking # he provided to us did not come from their system and was an invalid tracking#. Titus Gerard has three different email addresses that we know of, and we sent messages to all three of them, to make sure he received the messages, but we never got a response back from any of them. We've kept copies of all of our email correspondence for legal purposes. Finally, last week we contacted Google Checkout Help, informing them of the situation, and for them to mediate on our behalf. We were very pleased with the service we got from them, they responded to us very quickly, and provided us with a link to report back to them with, if we hadn't heard back from the seller, Titus Gerard/ funeralprinter.com, within the next five business days after they'd done whatever they needed to do to notify or contact him. Today is the day for us to respond back to them, and that's what we're about to do now. We are going to post reviews about these bad experiences with Titus Gerard and www.funeralprinter.com to everyone and every review blog that we can, and if we are not satisfied, or don't get our money back soon, we ARE going to take legal actions, and not just for the $108.00 that Titus Gerard took from us!! As I stated before, if you or someone you know are planning on purchasing from this man, Titus Gerard in North Carolina, or his website business (www.funeralprinter.com), please think twice about it. The funeral program templates are beautiful, but not worth it if you have to receive such bad service, or have a difficult time getting your money back. He doesn't have a phone # listed on his website to be contacted by, neither does he have the google checkout review logo on his website for you to read other customer reviews (possibly because he has received lots of negative reviews from other customers). Since Google Checkout is allowing Titus Gerard to post the GoogleCheckout review link on his website for other possible customers to read his reviews, don't you think he would have that link available on his website, if he had good reviews for people to read? Sure he would, but he doesn't- So to us, that says a lot. We didn't know anything about the GoogleCheckout Seller Review Link that sellers could put on their website pages, until after we started having these problems with Titus Gerard. It's really sad that a website buisiness that seems to give the aura of such honesty and professionalism would give such poor quality of customer service and response. But now that we know, we're going to spread the word!! I wouldn’t recommend anyone to buy/ do business with Titus Gerard (www.funeralprinter.com). Once again, BUYERS BEWARE!!