I THANK YOU FOR YOUR TIME AND PATIENCE TAKEN IN READING AND TRYING TO
RESOLVE MY PROBLEM. IT MIGHT HAPPEN THAT THERE ARE THOUSAND OF
CONSUMERS WHO ENCOUNTER PROBLEMS SIMILAR TO THIS ONE OR ARE TAKEN ON A
RIDE ON ASSUMPTION THAT THEY KNOW NOTHING ABOUT LAWS THAT PROTECT
CONSUMERS BUT HAVE NOWHERE TO REPORT OR GET ASSISTANCE.

I ENTERED INTO A 24 MONTHS CONTRACT WITH FURN CITY AT LONG STREET CAPE
TOWN OCTOBER 15 2005 (GOODS THAT I PURCHASED WERE A QUEEN SIZE BED, A
WHILPOOL FRIDGE AND A SAHARA COMPUTER). 2 DAYS AFTER DELIVERY OF THE
ABOVEMENTIONED GOODS I REALISED THAT THE BED SIZE DELIVERED WAS A
DOUBLE SIZE BED INSTEAD OF A QUEEN SIZE BED. I WENT INTO THE STORE FOR
CLARITY AND I WAS TOLD THAT THE SHOP RAN OUT OF QUEEN SIZE BEDS AND
THAT IS THE BEST THAT THEY COULD DO. I INFORMED THEM THAT THEY SHOULD
AS SOON AS POSSIBLE COME AND COLLECT THEIR BED BUT THEY DID NOT
BOTHER. 2 WEEKS LATER THE new FRIDGE MALFUNCTIONED AND I REPORTED THE
MATTER TO THE MANAGEMENT AND I PROMISED THAT I WILL NOT MAKE MY FIRST
INSTALMENT DUE END OF OCTOBER 2005 UP UNTIL THE FRIDGE IS BEING
REPAIRED. BUT BY THE END OF OCTOBER THE FRIDGE WAS NOT REPAIRED AND I
MAINTAINED MY PROMISE NOT TO MAKE ANY PAYMENT. THE FIRST LETTER
(STATEMENT OF ACCOUNT) I RECEIVED BY MID NOVEMBER 2005 INDICATED THAT
I WAS ALREADY IN ARREARS BUT I TOOK THIS AS A RIVER INSIDE AN OCEAN.
BY MID NOVEMBER I WENT TO THE SHOP AND INFORMED MANAGEMENT TO COME AND
COLLECT THEIR NEW MALFUNCTIONING FRIDGE NOTWITHSTANDING THE FACT THAT
I HAD TWO PROBLEMS WITHIN A MONTH OF PURCHASE, A BED PROBLEM AND A
FRIDGE PROBLEM AND ALREADY IN ARREARS. THE MANAGER INSTEAD OF SOLVING
MY PROBLEMS INFORMED ME THAT I HAVE ALREADY SIGNED THE 24 MONTHS
PAYMENT CONTRACT THEREFORE THEY CANNOT COLLECT THE GOODS BECAUSE THE
GOODS ARE ALREADY IN MY NAME THEREFORE THEY CANNOT REVERSE THE
PROCESS. I MADE THE FIRST PAYMENY BY END OF NOVEMBER 2005 AND THE
WHILPOOL TEAM(FRIDGE MAINTENANCE) CAME TWO MONTHS AFTER I REPOTED THE
MATTER. BY MARCH 2007 MY SAHARA COMPUTER DECIDED TO SHUT ITS SYSTEMS
OFF COMPLETELY. I SENT IT BACK TO FURN CITY LONG STREET CAPE TOWN.
AFTER A MONTH I WENT TO COLLECT IT WITH A BELIEF THAT IT WAS NOW READY
FOR COLLECTION. THE SALESPERSON NAMED MAHOMMED INFORMED ME THAT THE
STORE DID NOT HAVE A MAINTENACE AND REPAIR DEPARTMENT BECAUSE 2005 WAS
THE FIRST YEAR THE STORE SOLD COMPUTERS, THERFORE THEY ARE STILL
SEARCHING FOR COMPUTER SPECIALIST AROUND CAPE TOWN. JUST TO REFRESH
THE MEMORY I PURCHASED THE COMPUTER BY OCTOBER 2005 IT WENT COMPLETELY
OFF BY MARCH 2007 (THEREFORE THIS MEANS THE SALES PERSON WAS SAYING TO
ME THAT FROM 2005 TO 2007 MY COMPUTER WAS THE FIRST ONE TO SHUT DOWN
ITS SYSTEMS AND SECONDLY FROM 2005 MANAGEMENT WAS NOT AWARE THAT
MAINTEMANCE AND REPAIR DEPARTMENT IS A NECESSITY). BY MAY 2007
MAHOMMED TOLD ME THAT THE COMPUTER WAS IN THE COMPUTER SPECIALIST
WORKSHOP. BY JUNE MAHOMMED TOLD ME THAT THE COMPUTER SPECIALIST
WORKHOP CLOSED DOWN THEREFORE FURN CITY IS LOOKING FOR ANOTHER
COMPUTER SPECIALIST. BY JULY WHEN I WENT TO COLLECT THE COMPUTER
MAHOMMED TOLD ME THAT THE COMPUTER IS HAVING A HARDWARE PROBLEM
THEREFORE IT WILL TAKE TIME TO REPAIR.( THIS WAS THE SAME AS HE MEANT
THAT TO REPAIR A COMPUTER HARDWARE TAKES FROM MARCH TO JULY THEREFORE
IT MUST TAKE A YEAR TO MANUFACTURE ONE COMPUTER). I BECAME PATIENT AND
SAW MYSELF DEPENDING ON FURN CITY FOR MY COMPUTER. BY SEPTEMBER 2007
MAHOMMED TOLD ME THAT THEY HAVE DISCUSSED THE MATTER WITH MANAGEMENT I
WILL HAVE TO PAY HALF OF THE REPAIR COSTS. THE REASON BEING THAT THE
SAHARA COMPUTER WAS OUT OF FURN CITY GUARANTEE AND THE SAHARA
MANUFACTURER WARRANTY. WOW! I BECAME ANGRY TO HEAR THAT BECAUSE MY
COMPUTER HAS BEEN AT THEIR FLOORS FROM MARCH TO SEPTEMBER( IT IS THEN
THAT MANAGEMENT REALISES THAT THE SAHARA COMPUTER WAS OUT OF FURN CITY
GUARANTEE AND THE SAHARA MANUFACTURER WARRANTY). BY OCTOBER 2007 I
WAS CALLED FIRST TIME SINCE MY COMPUTER WAS IN STORE THAT MY COMPUTER
IS BEING FINALLY REPAIRED. WHEN I ARRIVED IN STORE THE COMPUTER THAT
WAS REPAIRED DID NOT BELONG TO ME. FAST FOWARD PASSED THE FESTIVE
SEASON 2007. BY JANUARY 2008 I WENT INTO THE STORE TO ENQUIRE ABOUT
THE COMPUTER AND I WAS INFORMED MAHOMMED WAS NOT IN, HE IS STILL ON
LEAVE I ASK FOR SALES PERSON ACTING ON HIS BEHALF AND THE MANAGER
LAUGHED AT ME AND SAID I SHOULD WAIT UNTIL MAHOMMED RETURNS. BY
FEBRUARY 2008 I WENT AND MET MAHOMMED AND THE COMPUTER WAS NOT YET
REPAIRED. IT IS NOW ANOTHER YEAR MY COMPUTER IS STILL AT THEIR FLOOR.
I PAID WELL ABOVE R25 000 (HIGH PURCHASE 24 MONTHS PAYMENT) FOR ALL
THE 3 ITEMS I PURCHASE WHICH CAN BOIL DOWN TO 3 TIMES THE ORIGINAL
POFIT. WHAT I WOULD LIKE HOTLINE TO ASSIST AND INVESTIGATE FOR ME IS
AS FOLLOWS: 1. FINDING OUT WHETHER THE SALESPEOPLE AND MANAGEMENT OF
FURN CITY LONG STREET CAPE TOWN ARE EMPLOYED BASED ON COMPETENCY,
EXPERIENCE OR BASED ON FILLING VACANT POSITIONS. 2. HOW MANY COMPUTERS
OR ANY APPLIANCES WERE REPAIRED BY FURN CITY SINCE MARCH 2005. 3. WHEN
DID THE FURN CITY HAVE THE MAINTENANCE AND REPAIR DEPARTMENT. 4. TO
WHOM DID THE APLIANCES THAT WERE REPAIRED FROM MARCH 2007 TO DATE
BELONG TO? I DO MAINTAIN THAT BECAUSE OF THE COLOUR OF MY SKIN THE
MANAGEMENT ASSUMED THAT I KNOW NOTHING ABOUT COMPUTERS AND HOW TO USE
THEM THEREFORE MY CASE WAS NOT A PRIORITY. 5. THE SPEED AND ACCURACY
OF ATTENDING TO CUSTOMER COMPLAINTS? 6. WHETHER FURN CITY MANAGEMENT
CAN AFFORD NOT TO USE THEIR COMPUTERS FOR THE WHOLE YEAR MARCH 2007 TO
MARCH 2008. 7. I DO NEED MY COMPUTER BACK BUT IT WOULD BE OF GREAT
SERVICE IF FURN CITY CAN OFFER ME A BRAND NEW COMPUTER OR A LAP TOP
FOR THE GREAT STRESS, PSYCHOLOGICAL DAMAGE, INCOVINIENCE THEY HAVE
CAUSED FOR ME FOR THE WHOLE YEAR AS I HAVE TO PUT FURN CITY ON
SCHEDULE AND TRAVEL FROM MANDALAY TO CAPE TOWN EVERY MONTH TO ENQUIRE
AND AS I AM A DISTANCE LEARNING MASTERS OF BUSINESS ADMINISTRATION MBA
DEGREE STUDENT I BOUGHT THE COMPUTER FOR THE PURPOSE OF ASSIGNMENTS
AND PERSONAL USAGE , IMAGINE A MASTERS OF BUSINESS ADMINISTRATION
STUDENT SUBMITING HANDWRITTEN ASSIGNMENTS. 8. IT SEEMS LIKE I HAVE TO
WAIT FOR 2010 WORLD CUP OR FOREVER BEFORE I CAN RIGHTFULLY OWN A
COMPUTER AGAIN.

THANKING YOU IN ADVANCE

MAKING A TURN
VUYISILE SAMUEL BUSAKWE
CELL 078 177 0916 OR 083 755 2861
[email protected] OR [email protected]