Ordered an item 25th January 2010, promised delivery within a 4 week period. Money taken immediately with initial order. Waited, eventually had a call from their delivery dept. in March 2010 given a time slot.
Nothing came, made a call to enquire. I was informed that it would come the next day, that the driver had to make a trip to Scotland and he would deliver it to Lincoln on his return. Again nothing, no telephone call or message left as to what may have happened. I contacted Customer Services and was told by the Head of this Dept., Nick Simpson that he would find out details with answers and ring me by close of play that day. Nothing came, no call as was promised. Had enough, a totally untrustworthy company. Complained several times via their email site, no response until we threatened to cancel. Then, a reply to emails saying that delivery was imminent still not being specific. Cancelled the order anyway, this company cannot be trusted.
Now we are awaiting a refund which should within 30 days of the cancellation.
Despite their large, detailed website there is no telephone contact number for this company anywhere. Only a fax number and email link.

I would advise people not to deal with this company.

In November 2008 we placed an order for a bed with Furniture123. The website promised delivery before Xmas. We received an email confirming receipt of the order with no estimate or mention of the delivery date. The money was deducted from our credit card immediately. Just before xmas we received an email saying deliveries had closed off. From then until the end of yesterday despite sending numerous emails we have been unable to obtain a delivery date. The customer service is appalling. We have now cancelled the order they have confirmed receipt and we will see how long it takes to get a refund. We have contacted our credit card co and will be making a complaint to Trading Standards and anyone else we can think of to try to warn people not to use them.

Avoid at all costs!