I ordered a wall unit from this company on 6/4/2010. I spoke with Michael. I asked where the order would be shipped from and he told me Florida, he also said it was in stock. I later found that order was coming from the manufacturer in California. Michael told me I would probably receive my order in 2 to 3 weeks. Also, Michael took a cell call from his wife in the middle of me giving him my order! Very unprofessional.

It is now July 21 and no wall unit. When I inqiured about my order after several weeks I was told it was on backorder!! Why didn't they infom me of this if it was indeed out of stock right after they took my order? It's because of their cancellation policy. Thet only give you 24 hours to cancel your order penalty free after they send you a confirmation email which is sent to you by the next day. If you cancel after that you are subject to a 15% penalty of the purchase price and if the order is picked up by the trucking company you are also liable for the shipping charges. This kind of policy fosters lying and poor service because they know they have you by the balls.

I just found out today thet my order was received in the regional shipping warehouse damaged. Again, I had to make numerous calls before someone would admit that to me.

Steer clear of this company, they're not worth the headache.