I ordered two pieces of furniture on 1/20/08 via the internet from Furniture Brands Group. My card was charged immediately- on 1/21/08. Delivery was suppose to be in 4-6 weeks. As time went by, I started to get worried. No furniture. I contacted them via email on 4/2/08 to check the status of my order and this was their response to me on 4/3/08:

"After contacting the factory regarding your order, we have been advised that your order is completed, however it is taking longer then expected to fill the trailer. Since our prices are based on full truckloads and the trailer must be full before it leaves the factory. Your order is now scheduled to be picked up from the factory on 4/25. Once picked up your order will be
brought to the fright company's warehouse for inspection, tagging and final delivery. Additionally while the order is in transit from the factory to the freight company's warehouse they will not have any information regarding your order. Only after it is thoroughly inspected and tagged will they then
call you to schedule a final delivery appointment. From the time your order leaves the factory until you are contacted by the freight company could take up to 10 business days as stated on our FAQ's. Once the trucking company is identified and a tracking number is available it will be sent to you via email. If you have any further questions regarding your order simply reply to this email as it is the most efficient way to contact the customer service department."

It is June 2 and I still have no furniture. This email message from them, which by the way did not have a contact name with it, seemed sketchy. So I decided to do a little internet research (which I should have done in January!). After reading similar complaints, I immediately called my credit card company to report my situation. I emailed FBG to cancel my order and told them to refund my money. My credit card company has already began working towards disputing the charge in case I don't get my refund. Which is great because FBG has not responded to my refund request yet. How can this fraudulent activity continue like this? They should not be allowed to conduct business on the internet. Thank you all for posting your similar situations. I will forever use this site before making another internet purchase!

I Ordered a Pulaski Bakers Rack for 1469.00 on Oct. 27, 2007. It is now March 31, 2008. I have called every month and kept getting the run around about delivery. they even offered me a 75.00 refund for my inconvenience upon delivery of the items. I called today and they said it would be delived April 25, 2008. I told them I wanted a refund. They said fine. I get an email a few minutes later saying that they cannot electronically refund the money and I would have to go to American Express and start an inquiry. Amex said it is past the 60 days for a refund but they would investigate, no guarantees though that I would get my money back. I kept trying to call FBG back all day today and no one picked up, until my girlfriend tried from her phone and pushed 1 for sales. They picked up right away. I called them right back and this time they answered. I was put through to a managers voice mail. I am sure I will never hear from them. I did write to the BBB and will also write the NY attorney general. I cannot believe this is going on as long as it is. I am only sorry I didn't see this site before I gave out my credit card to them. I feel really dumb. I got scammed. I will not sit idol on this however, I will get a lawyer just so I feel better about this situation.

I ordered furniture Oct 1, 2007, and have not received the furniture. They keep contacting saying it is being shipped & then it never happens. I asked for a credit & they said they would call me back, but never do. Now, they don't answer their number at all.

First of all... this complaint website must stop advertising the scamming furniture company at the top of this page!!
FURNITURE BRANDS GROUP, also called FBG STORES is the shadow umbrella company name for the following online furniture scam companies, at the same address in New York: EVERYDAYFURNISHINGS.COM, ONECLICKFURNITURE.COM, ACCENTWAREHOUSE.COM, BEDROOMPLAZA.COM, DINETTESGALORE.COM GOHOMEOFFICE.COM, GREATTOBEAKID.COM LIVINGROOMSNMORE.COM, RACKITANDSTACKIT.COM, TICKTOCKSHOP.COM, STRICTLYCHAIRS.COM, SOFASHOWPLACE.COM.

Also, there are numerous home improvement companies run out of the same address, of which i am suspicious: DREAM KITCHENS, APEX WINDOWS, THREE GUYS FLOOR COVERING INC., EKCER WINDOWS & HOME IMPROVEMENT.
Please don't give these people your money... if you have, and are not receiving your merchandise, you need to call the fraud and/or dispute department of your credit card, or at least find out the deadline of days they allow to file a "no receipt of merchandise" dispute with them, otherwise the credit card won't be able to help you, and guess who gets to keep your money. Also, once you realize you've been scammed, please file a report with the Attorney General's office of New York.